Moses Lal Rin Lian
Tukwila,WA
Summary
Proven Shift Manager at McDonald's, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Excelled in cash handling and resolving customer complaints, contributing to a cohesive workplace culture. Skilled in staff development and performance improvement, ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
05.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
- Delegating Work
- Staff Development
- Inventory controls
- Computer Skills
- Performance Improvement
- Punctual and Reliable
Timeline
Shift Manager
McDonald's
05.2018 - Current
Associate of Science - Computer Science
Southern New Hampshire University