Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Moshe Schwarz

Bloomingburg,NY

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience
3
3

Certificates

2
2
Languages

Work History

Owner/Operator

Vnishmartem Inc
03.2014 - Current
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Identified problematic components and wiring issues and applied troubleshooting techniques.
  • Trained newly hired technicians on proper installation of low voltage wiring systems.
  • Demonstrated system use, maintenance and care to customers.
  • Worked according to applicable fire and electrical codes for customer safety.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Analyzed circuits and collected OHM readings to assess safety or functionality.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Troubleshot and repaired malfunctioning systems and components.
  • Connected wires to circuit breakers, transformers or other components.
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Followed state and local building regulations based on National Electrical Code.
  • Installed ground leads and connected power cables to equipment.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Self-motivated, with a strong sense of personal responsibility.

Level 2 IT Support Engineer

On-Time IT Solutions
11.2020 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Maintained response times to support business continuity.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Traveled with sales engineers on customer site visits to respond to specific technical questions.
  • Updated and maintained current customer support database.
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Set up and maintained user accounts and client access.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Recovered critical information from data back ups to restore functionality.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Implemented internal quality standards to secure electronic records integrity.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Updated software to safeguard against security flaws.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Delivered onsite technical support for Number employees.

Education

A+ And Network + -

CompTIA
02.2020

ViewPoint Academy
Brooklyn, NY
12.2019

Skills

  • Help Desk Tools
  • Customer Relationship Management
  • Troubleshooting Network Issues
  • Tracking and Documentation
  • Firewall Installation
  • Access Management Software

Certification

  • Licensed CIOS by CompTIA https://www.credly.com/users/moses-schwarz
  • https://www.credly.com/badges/9cd74549-8438-4e66-abac-cd807c43d4cb
  • https://www.credly.com/badges/a2d88d7c-d33e-4483-b5ec-34d9ac26b5bb
  • https://www.credly.com/badges/efbb7065-3884-420f-bf4a-24e7dcca28e0

Languages

English
Full Professional

Timeline

Level 2 IT Support Engineer

On-Time IT Solutions
11.2020 - Current

Owner/Operator

Vnishmartem Inc
03.2014 - Current

A+ And Network + -

CompTIA

ViewPoint Academy

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Moshe Schwarz