KHALIFA HTIOUICH
Mahdia,Tunisia
Summary
Developed exceptional customer service and communication skills in high-end dining environment, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently while maintaining focus on quality and guest satisfaction. Seeking to leverage these transferable skills to make meaningful impact in new role.
Overview
5
5
years of professional experience
Work History
Chef De Rang
Hotel El Mouradi Mahdia (5-star)
10.2022 - 02.2023
- Provided top-quality service by accommodating the needs of 100+ customers daily
- Introduced new menu items and made recommendations to customers leading to a 20% increase in sales revenue
- Bussed tables hosted customers and assisted wait staff with orders
- Trained new staff members to deliver and improve the quality service
Waiter
Restaurant Chikos Mahdia
05.2022 - 10.2022
- Presented menus to customers and provided detailed descriptions of food and beverage options
- Made personalized suggestions based on guests' preferences and dietary needs to enhance their dining experience
- Consistently strived to achieve the highest level of customer satisfaction, addressing any concerns promptly and professionally
- Assisted in maintaining a clean and organized dining environment, including resetting tables and restocking supplies
- Provided top-quality customer service by accommodating the needs of 100+ customers daily
- Introduced new menu items and made recommendations to customers, leading to a 20% increase in sales revenue
- Trained new staff members in delivering excellent customer service
- Bussed tables, seated customers, and assisted waitstaff with orders
- Greeted and welcomed guests, ensuring a friendly and positive dining experience
- Accurately took food and beverage orders, catering to guests' preferences and dietary requirements
- Efficiently delivered food and beverages from the kitchen to the dining area, ensuring correct orders and timely service
- Maintained attentive service throughout the dining experience, promptly addressing guests' needs and requests.
Waiter
Picanha Grill (Steak House)
01.2019 - 03.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported needs of 100 + person wait staff who attended to specific needs of countless customers daily for steakhouse restaurant with social relevancy and intentionality.
Trainee
Restaurant Neptune Mahdia
05.2018 - 10.2018
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Learned new materials, processes, and programs quickly.
Education
GED -
NOUR PILOT SCHOOL
MAHDIA TUNISIA12.2012
Skills
- Strong multitasking
- Verbal and written communication
- Cleanliness and sanitation
- Heavy Lifting
- Exceptional communication
- Fluent in 6 languages(ENGLISH,FRENSH,ITALIAN,GERMAN,RUSSIAN,ARABIC)
Languages
English
Full Professional
French
Full Professional
German
Full Professional
Italian
Full Professional
Arabic
Native or Bilingual
Russian
Full Professional
Timeline
Chef De Rang
Hotel El Mouradi Mahdia (5-star)
10.2022 - 02.2023
Waiter
Restaurant Chikos Mahdia
05.2022 - 10.2022
Waiter
Picanha Grill (Steak House)
01.2019 - 03.2020
Trainee
Restaurant Neptune Mahdia
05.2018 - 10.2018
GED -
NOUR PILOT SCHOOL
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