Health & Wellness
MOTHERLOVE M. AGBORTOKO
Bowie,MD
Summary
Multitalented professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proven track record of satisfying different types of customers with creative and knowledgeable solutions. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Customer Service Coordinator
Randstad/Finra
Rockville, MD
05.2022 - Current
- Skillfully utilized a wide range of company applications, including Web CRD/IARD, Proctor, FINRAnet, and relevant websites, to streamline operations and enhance productivity.
- Provided exceptional assistance to pending and approved member firms, ensuring seamless form and registration processing and strengthening business relationships.
- Created and managed cases in the CRM application, consistently ensuring swift resolution within stringent timeframes, exemplifying exceptional organizational and problem-solving abilities.
- Empowered the investing public by delivering clear and concise guidance on filing customer complaints against FINRA member firms or registered representatives, demonstrating a commitment to consumer protection and satisfaction.
- Played a pivotal role in supporting executive representatives and authorized contacts of member firms in updating the quarterly review of the FINRA Contact System (NCS), driving regulatory compliance, and maintaining the highest standards of professionalism.
- Responded promptly and effectively to diverse customer inquiries, showcasing exceptional communication skills and delivering accurate and comprehensive information on FINRA and its members.
Sales Consultant
Jim Coleman Automotive
Bethesda, MD
06.2021 - 12.2022
- Managed effective communication with customers utilizing the Elead CRM system, optimizing customer engagement and satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Created detailed sales presentations to communicate product features and market data.
Administrative Assistance
Randstad/Microsoft
Chevy Chase, MD
12.2021 - 05.2022
- Excelled as the primary point of contact for all visitors, vendors, clients, and customers entering the building, consistently providing exceptional hospitality and professional representation of the organization.
- Expertly set up conference rooms for meetings with a large capacity of 60+ staff members and guests, facilitating seamless and successful events.
- Proactively organized catering services as requested by meeting hosts, adding a touch of excellence to their meetings and enhancing client satisfaction.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts - Philosophy, Creative Writing
College of The Holy Cross
Worcester, MA 1 2017 - 1 2021
Skills
Customer Relationship Management Software (CRM)
Sales proficiency
Customer Relations
Microsoft Outlook, Word and Excel
Exceptional interpersonal communication
Effective problem solver
Certification
Full Bridge Program
Interests
Traveling
Motivational Podcast
Timeline
Customer Service Coordinator
Randstad/Finra
05.2022 - Current
Administrative Assistance
Randstad/Microsoft
12.2021 - 05.2022
CSP - Certified Sales Professional
07-2021
Sales Consultant
Jim Coleman Automotive
06.2021 - 12.2022
Full Bridge Program
05-2021
Business Fundamentals Certificate
05-2021
Entrepreneurship Certificate
05-2021
Bachelor of Arts - Philosophy, Creative Writing
College of The Holy Cross
1 2017 - 1 2021