MOTILALL PERSAUD
IT PROFESSIONAL
Houston
Summary
A dedicated and versatile individual with a strong background in customer service, team leadership, and community involvement. Possesses a unique blend of technical skills in Computer Information Systems and hands-on experience in retail and hospitality. Known for a positive attitude, problem-solving abilities, and a commitment to excellence in both professional and extracurricular activities.
Overview
8
8
years of professional experience
3
3
Languages
Work History
IT Support Specialist
Transacore
08.2024 - Current
- Provided Tier 1 and Tier 2 technical support, resolving hardware and software issues for end users.
- Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
- Managed support tickets through the company’s ticketing system, ensuring timely resolution and follow-up.
- Administered Active Directory, including password resets, account creations, and permissions management.
- Supported networking functions including connectivity troubleshooting, VPN configuration, and Wi-Fi setup.
- Delivered remote assistance to users, guiding them through technical issues and ensuring minimal downtime.
- Collaborated with IT team members to escalate and resolve complex technical incidents.
Crew Member
Little Caesar’s
02.2018 - 03.2020
- Kitchen Maintenance: Performed regular cleaning and organization of kitchen equipment to maintain a safe and efficient workspace.
- Appliance Management: Installed and maintained kitchen appliances, including ovens and fryers, ensuring they operated correctly.
- Quality Assurance: Ensured all products were cooked to the correct temperature, adhering to food safety and quality standards.
- Team Collaboration: Worked closely with team members to ensure smooth kitchen operations and timely food preparation.
Education
BS - Computer Science
University Of Houston Downtown
05.2026
High School Diploma - undefined
Hastings High School
01.2018
Skills
- Experience in Troubleshooting IT, building computers and keyboards
- Proficient in Microsoft Office, Adobe Premiere Pro, and Computer-Aided Design
- Experience in website development
- Unique Abilities: Fast Learner, resilient, dedicated worker, super motivated
Timeline
IT Support Specialist
Transacore
08.2024 - Current
Crew Member
Little Caesar’s
02.2018 - 03.2020
High School Diploma - undefined
Hastings High School
BS - Computer Science
University Of Houston Downtown