MOTSHIDISI LEHOKO
Springs,South Africa
Summary
I'm an energetic Hospitality Management Graduate with exceptional experience-enhancing customer service experiences in the food service setting and travel & tourism industry. I am constantly finding new ways to exceed customers' expectations with personalized service. An adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
8
8
years of professional experience
Work History
Savanna Guide ( Conservation/Cultural Educator)
Disney's Animal Kingdom Lodge
11.2023 - Current
- Constantly interacted with resort guests, delivering engaging and informative animal encounters while ensuring a memorable and personalized guest experience
- Developed and presented educational content on various African animal species, focusing on their origin,habitats and unique characteristics
- Enhancing guest experiences by integrating cultural stories and the significance of animals in African traditions
- Exceeded guest expectations bt providing exceptional hospitality, fostering positive relationships and tailoring experiences to individual guest interests.
Administrator
Eureka High School
01.2021 - 01.2023
- Keep track of students' educational progress and performance
- Monitor student fee dues and attendance
- Organize and control inventory controls of educational material, tools and kits
- Receive and cater to parents and children's needs, be the front of house for the school
- Initiate and implement safety procedures on school premises
- Maintain databases relating to students and their academic progress
Food & Beverage Seater/ Host
Disney's Animal Kingdom Lodge
01.2020 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Travel Advisor
Pentravel
01.2018 - 01.2020
- Planning and selling transportations, accommodations, insurance and other travel services
- Cooperating with clients to determine their needs and advising them of appropriate destinations, modes of transportations, travel dates, costs and accommodations
- Providing relevant information, brochures and publications to travellers
- Deal with occurring travel problems, complaints or refunds
- Enter data into our software and maintain client files
Food & Beverage Supervisor
The Nest Hotel & Conference Center
01.2017 - 01.2018
- Coordinate food and beverage options by creating menus, choosing specials and overseeing food preparation
- Manage Food & Beverage inventory by conducting checks to ensure that enough products are on hand to serve customers
- Ordering items as needed and generating inventory reports for management
- Monitor adherence to regulations by ensuring that the establishment meets all food health and safety regulations
- Promoted new or high-value food items by creating attractive displays in customer facing areas
Education
National Diploma ( AHLEI Accreditation) - Hospitality Management
The International Hotel School
Durban, South Africa01.2018
Skills
- Strong Leadership
- Training and mentoring
- Customer engagement
- Exceptional communication
- Planning & Organizing
- Guest relations
- Problem Solving
- Property Management System Proficiency
- Attention to Detail
Timeline
Savanna Guide ( Conservation/Cultural Educator)
Disney's Animal Kingdom Lodge
11.2023 - Current
Administrator
Eureka High School
01.2021 - 01.2023
Food & Beverage Seater/ Host
Disney's Animal Kingdom Lodge
01.2020 - 04.2020
Travel Advisor
Pentravel
01.2018 - 01.2020
Food & Beverage Supervisor
The Nest Hotel & Conference Center
01.2017 - 01.2018
National Diploma ( AHLEI Accreditation) - Hospitality Management
The International Hotel School
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