KWANELE THABEDE
Kissimmee,FL
Summary
Dedicated hospitality professional with a proven track record in customer service, guest engagement, and office management. Known for adaptability and thriving in new environments, proficient in handling diverse guest inquiries, managing reservations, and delivering personalized, memorable experiences. Skilled in training and mentoring new employees, contributing to effective, knowledgeable teams. Experienced in educational content delivery, cultural storytelling, and technically proficient with tools like MS Office, demonstrating a blend of leadership, organizational, and communication abilities essential to the field.
Overview
7
7
years of professional experience
Work History
Savanna Guide
DISNEY WORLD COMPANY
07.2023 - 07.2024
- Consistently interacted with resort guests, delivering engaging and informative animal encounters while ensuring a memorable and personalized guest experience
- Developed and presented educational content on various African animal species, focusing on their origin, habitats, and unique characteristics
- Enhanced guest experiences by integrating cultural stories and the significance of animals in African traditions
- Exceeded guest expectations by providing exceptional hospitality, fostering positive relationships, and tailoring experiences to individual guest interests
Field Operations Officer
DEPARTMENT OF STATISTICS SOUTH AFRICA
01.2022 - 05.2022
- Coordinated and led a team of fieldworkers, providing guidance and support throughout the census project
- Trained fieldworkers on census procedures, tools, and best practices, fostering a culture of continuous learning and improvement
- Transported fieldworkers to various locations for data collection, ensuring timely and efficient operations
- Collected reports from fieldworkers and logged data into the census system, maintaining accuracy and timeliness
- Compiled weekly reports and submitted them to the head office, providing essential updates on project progress
- Conducted follow-up visits to households with elderly residents for manual data collection, ensuring inclusiveness and data accuracy
Seater/Runner
DISNEY WORLD COMPANY
10.2019 - 04.2020
- Company Overview: Food and Beverage Department
- Provided comprehensive support to guests during check-in and check-out processes, both over the phone and in person
- Addressed guest inquiries regarding any tours or activities for each day.
- Escorted guests to their designated tables, while giving a brief tour about the African inspired theme of the restaurant.
- Handled incoming calls from various on-site restaurants and assisted guests with dining reservations in a prompt and efficient manner
- Functioned as a Food Runner, delivering meals and beverages to guests, contributing to optimal service and guest satisfaction
Customer Service Representative
CALL CENTRE INTERNATIONAL (CCI)
06.2019 - 08.2019
- Handle incoming calls from international customers and assist with inquiries, product information, and issue resolution
- Make outbound calls to follow up on customer issues, gather feedback, and provide proactive support
- Investigate and resolve customer complaints or issues promptly and professionally
- Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary
- Maintain a thorough understanding of our products and services to effectively address customer queries
- Stay updated on industry trends and product updates to provide accurate and relevant information
- Accurately document customer interactions, feedback, and issue resolutions in the CRM system
- Generate reports on customer inquiries and trends to support continuous improvement initiatives
Child And Youth Care Worker
NGO - HLALANATHI PRESCHOOL (ISIBINDI PROJECTS)
03.2017 - 10.2017
- Coordinated and implemented after-school programs for children from disadvantaged backgrounds, providing them with a safe and nurturing environment
- Facilitated the provision of nutritious meals to children, ensuring their basic needs were met before returning home
- Assessed children's social needs and coordinated referrals to appropriate support services, such as counseling, healthcare, and educational resources
- Fostered strong relationships with children, promoting their emotional wellbeing and personal development, while actively engaging with families and the local community
Education
Medical Office Specialist -
VALENCIA COLLEGE
FL10.2024
Aviation Studies And Cabin Crew Training -
SKYY AVIATION ACADEMY
01.2019
Matric - Grade 12
SACRED HEART SECONDARY SCHOOL
12.2016
Skills
- Report writing skills
- Good Telephone etiquette
- Able to handle queries and complaints
- Organizational skills
- Verbal and written communication skills
- High level of proficiency in office management and daily operation
- Problem solving skills
- Interpersonal skills
- Administrative skills
- Reservation management skills
Disability
None
Criminaloffence
None/Clean
Contact
+1 (689) 280-5575, Kwanelethabede933@gmail.com
References
- Mrs. NI Khanyile, Isibindi Project Co-Ordinator, +2772 357 5711
Personal Information
- Ethnicity: Black
- Date of Birth: 12/10/99
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Savanna Guide
DISNEY WORLD COMPANY
07.2023 - 07.2024
Field Operations Officer
DEPARTMENT OF STATISTICS SOUTH AFRICA
01.2022 - 05.2022
Seater/Runner
DISNEY WORLD COMPANY
10.2019 - 04.2020
Customer Service Representative
CALL CENTRE INTERNATIONAL (CCI)
06.2019 - 08.2019
Child And Youth Care Worker
NGO - HLALANATHI PRESCHOOL (ISIBINDI PROJECTS)
03.2017 - 10.2017
Medical Office Specialist -
VALENCIA COLLEGE
Aviation Studies And Cabin Crew Training -
SKYY AVIATION ACADEMY
Matric - Grade 12
SACRED HEART SECONDARY SCHOOL
Similar Profiles
Kirsten SontagKirsten Sontag
Food & Beverage Quick Service at Walt Disney World CompanyFood & Beverage Quick Service at Walt Disney World Company
Joshua KhoobaJoshua Khooba
VIP Tours - Backend Operations at Walt Disney World CompanyVIP Tours - Backend Operations at Walt Disney World Company
Jordan MourningJordan Mourning
Attractions Cast Member at Walt Disney World CompanyAttractions Cast Member at Walt Disney World Company
Viviane QuadrosViviane Quadros
Relationship Banker II at Regions BankRelationship Banker II at Regions Bank
Zamira EstradaZamira Estrada
Referral Coordinator/Prior Authorization Specialist at Harris Internal MedicineReferral Coordinator/Prior Authorization Specialist at Harris Internal Medicine