Paj Iab Moua
Oak Creek,WI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
IKEA
06.2022 - Current
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
SHIFT LEAD
Marcus Valley Grand Cinema
07.2014 - 10.2020
- Cultivated and maintained work culture through team building and positive interactions
- Utilized problem-solving skills to resolve conflicts between customers and employees
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
CASHIER/FOOD SERVICE WORKER
Kwik Trip
08.2019 - 10.2019
- Stocked shelves with merchandise and supplies necessary for daily operations
- Managed multiple tasks simultaneously without sacrificing quality of work or customer service standards
- Maintained cleanliness of the work area, including wiping down counters and taking out garbage
- Accurately processed cash and credit and debit payments while providing excellent customer service.
HOME CAREGIVER
Pasoua Home Care LLC
09.2017 - 09.2018
- Transported client to doctor's office, grocery store, and other essential errands
- Maintained a clean environment within the client's home by performing light housekeeping duties
- Administered prescribed medications on time and accurately according to doctor's orders.
Education
COMPLETED COURSEWORK TOWARDS BUSINESS AND MANAGEMENT IN BUSINESS MANAGEMENT -
Fox Valley Technical College
01.2018
Skills
- Adaptability
- Attention to Detail
- Customer Service and Assistance
- Product Knowledge
Timeline
CUSTOMER SERVICE ASSOCIATE
IKEA
06.2022 - Current
CASHIER/FOOD SERVICE WORKER
Kwik Trip
08.2019 - 10.2019
HOME CAREGIVER
Pasoua Home Care LLC
09.2017 - 09.2018
SHIFT LEAD
Marcus Valley Grand Cinema
07.2014 - 10.2020
COMPLETED COURSEWORK TOWARDS BUSINESS AND MANAGEMENT IN BUSINESS MANAGEMENT -
Fox Valley Technical College
Similar Profiles
Adam GutowskiAdam Gutowski
Furniture Sales Associate/Customer Service Representative at IKEAFurniture Sales Associate/Customer Service Representative at IKEA
Erla Dís GuðnadóttirErla Dís Guðnadóttir
Logistics at IKEALogistics at IKEA
Lakhvir SinghLakhvir Singh
Driver at IKEADriver at IKEA