VICTORIA LEE-PHAN
San Martin,USA
Summary
I am a loyal and dependable team player with a passion for working with the public and providing excellent customer service. I have the demonstrated ability to work efficiently and productively with all people. My background illustrates competency in accountability, coordination, and communication. I am a quick learner and possess the ability to retain new skills, training, and information with ease.
Overview
2027
2027
years of professional experience
Work History
Member Experience Associate
AAA Mountain West Group
Los Gatos
08.2017 - Current
- Assisted members with inquiries, providing tailored solutions to enhance overall experience.
- Educated members on available services and benefits to improve engagement and satisfaction.
- Assist members with payment for their insurance, memberships and DMV transactions.
- Make outbound calls to members to inform them about membership benefits and current promotions.
- I help with training new team members from inside and outside our office.
- Led team contests to enhance performance metrics.
- Help create monthly schedule for the front line office and help manage the team with their break schedule.
- I handle day-to-day DMV Control Cashiering procedures and end-of-day reports for the office.
- Assist with quarterly audits, such as IDPS, cash audit, DMV Inventory.
Shift Supervisor
Starbucks
Oakland, California
09.2015 - 07.2018
- Supervised daily operations to ensure efficient service delivery.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed inventory and restocked supplies regularly.
- Implemented safety protocols to maintain a secure work environment.
- Coordinated inventory management and restocked supplies as needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Waitress Supervisor
Souk Savanh Restaurant
Oakland, CA
- Facilitated multiple tables by taking customer orders, serving food, and cleaning tables, allowing the restaurant to operate smoothly.
- Operated cash register, took customer’s orders, collected cash and credit card payments. Reconciled cash drawer by retrieving and counting cash receipts prepared bank deposits, delivered deposits to the bank.
- Supervised daily operations and maintained high service standards in a fast-paced restaurant.
- Trained and mentored new waitstaff on menu knowledge and customer service techniques.
Education
Skyline High School
Oakland, CASkills
- Membership management
- Customer service
- Payment processing
- Audit coordination
- Team leadership
- Problem solving
- Adaptability
- Member engagement
Timeline
Member Experience Associate
AAA Mountain West Group
08.2017 - Current
Shift Supervisor
Starbucks
09.2015 - 07.2018
Waitress Supervisor
Souk Savanh Restaurant
Skyline High School