Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mouhamadou Fofana

Chicago,IL

Summary

IT Professional with CCNA certification and extensive knowledge in technical support and troubleshooting. Skilled in managing hardware, software, and network issues with a strong background in customer service and system configuration. Seeking to leverage technical skills and customer service experience in a Helpdesk Support role.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Kimpton Gray Hotel
08.2017 - Current
  • Provided comprehensive customer support, addressing various inquiries and issues
  • Utilized Excel to manage and update inventory data, demonstrating attention to detail
  • Assisted guests with technology-related questions, enhancing their overall experience

Customer Service Representative

Sofitel Magnificent Mile
04.2016 - Current
  • Managed guest requests and resolved issues using radio communication and phone support
  • Maintained detailed logs of lost and found items with WordPad, ensuring accurate records
  • Collaborated with staff to address and resolve service and technology-related concerns

Education

Cisco and Microsoft Academy training

IT Career Lab, National Able Network
Chicago, IL
01.2023

Associate Degree - Computer Science

Truman College
Chicago, IL
01.2020

Skills

  • Technical Support
  • Customer Service
  • System Configuration
  • Networking
  • Software Proficiency
  • Hardware Knowledge

Timeline

Customer Service Representative

Kimpton Gray Hotel
08.2017 - Current

Customer Service Representative

Sofitel Magnificent Mile
04.2016 - Current

Associate Degree - Computer Science

Truman College

Cisco and Microsoft Academy training

IT Career Lab, National Able Network

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Mouhamadou Fofana