Hi, I’m
Mouhamadou Mansour Ly
IT Service Desk Analyst
Irving,TX
Summary
Detail-oriented and reliable professional with hands-on experience in equipment handling, quality control, and operational support. Strong focus on safety, accuracy, and efficiency while working in fast-paced environments. Proven ability to follow procedures, work independently or as part of a team, and maintain high standards of cleanliness and organization.
Overview
6
years of professional experience
Work History
SYSKONZEPT GMBH
IT Specialist
09.2021
Job overview
- Troubleshot and resolved network issues, reducing downtime by 25%
- Managed network equipment and maintenance for remote clients
- Coordinated at multiple levels to ensure data security
ACE SCHNEIDER
Electrical and IT Technology
10.2019
Job overview
- Installed, repaired, and replaced wiring, equipment, and fixtures
- Conducted testing of electrical systems to ensure proper operation
- Analyzed technical problems and identified appropriate IT solutions
Smurfit Westrock
IT Service Desk Analyst
06.2025 - Current
Job overview
- Handle and prepare equipment for deployment, ensuring quality and proper functionality
- Perform device setup, inspection, cleaning, and configuration before delivery
- Follow documented procedures and safety standards in daily operations
- Track assets, document work completed, and maintain accurate records
- Collaborate with team members to meet deadlines and operational goals
- Support a fast-paced environment requiring organization and attention to detail
Education
Institute Supérieur Informative (ISI)Dakar, Senegal
B.S. from IT Management
05.2016
Skills
- Attention to detail
- Quality and safety compliance
- Equipment handling
- Troubleshooting
- Time management
- Team collaboration
- Process adherence
- Technical documentation
LANGUAGE
Fluent in English - French - Wolof - Pulaar - Serer
Proficient in German - Arabic
Timeline
IT Service Desk Analyst
Smurfit Westrock
06.2025 - Current
IT Specialist
SYSKONZEPT GMBH
09.2021
Electrical and IT Technology
ACE SCHNEIDER
10.2019
Institute Supérieur Informative (ISI)
B.S. from IT Management
PROGRAMMING LANGUAGES
Python - PHP - Java - C# - SQL