Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend and holiday shifts.
Server
Black Bear Diner
12.2019 - 03.2020
Enhanced customer satisfaction by providing efficient and friendly food service.
Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Cashier Team Lead
Old Navy
07.2019 - 12.2019
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Mentored and trained new cashiers with comprehensive training and ongoing guidance, boosting team performance.
Managed cash registers, ensuring accurate accounting.
Trained employees at different stores on how to approach customers and have them apply for credit cards to help promote the sales after I became the #1 associate in California with the most Old Navy credit cards opening for 3 straight months.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sales Associate
Old Navy
07.2017 - 05.2019
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.