Mouhamed Thiam
Kissimmee
Summary
Dynamic manager with a proven track record at Elite Car Wash, excelling in customer service and team leadership. Enhanced onboarding through effective training materials and improved workflow efficiency. Cultivated strong relationships with staff, fostering a positive environment while optimizing resource allocation to elevate customer satisfaction.
Overview
1
1
year of professional experience
Work History
Manager
Elite Car Wash
01.2024 - 02.2025
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Coordinated schedules and assignments, optimizing resource allocation across departments.
- Addressed customer inquiries and resolved issues, improving overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Sacré Coeur
Dakar Senegal Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Strategic planning
Languages
French
Native or Bilingual
Timeline
Manager
Elite Car Wash
01.2024 - 02.2025
High School Diploma -
Sacré Coeur