Mouna Mouhada
Orlando,USA
Summary
Customer-focused hospitality professional with international experience, including high-volume guest service and front desk operations. Demonstrates strong capabilities in managing reservations, processing payments with POS systems, and ensuring exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Food & Beverage Cast Member - Customer Service
Walt Disney World Resort
Orlando, USA
08.2025 - Current
- Provided exceptional guest service to enhance customer satisfaction in high-volume environment
- Upheld Disney service standards to ensure memorable guest experiences
- Accurately processed payments using POS systems, ensuring smooth transaction flow
Receptionist
Atlas Kasbah Ecolodge
Agadir, Morocco
03.2025 - 07.2025
- Greeted guests warmly upon arrival at Atlas Kasbah Ecolodge.
- Managed phone calls and inquiries efficiently throughout the day.
- Addressed guest inquiries and processed payments to enhance customer satisfaction
- Managed check-in/check-out processes and reservations to ensure smooth guest experiences
- Coordinated room bookings and reservations for incoming visitors.
Front Desk Receptionist / Customer Service
Ksar Massa Hotel
Massa, Morocco
01.2025 - 03.2025
- Coordinated front desk operations
- Improved reservation accuracy
Administrative Assistant / Receptionist
City Bleu Tangier
Tangier, Morocco
01.2024 - 11.2024
- Coordinated meetings and appointments for team members and executives.
- Managed daily office operations to ensure smooth workflow and communication.
- Supported management with administrative tasks
- Maintained organized electronic and paper filing systems for easy access.
- Managed reservations, calls, and guest records
Assistant Manager / Receptionist
Hotel Dar Azawad & Camps
, Morocco
10.2019 - 07.2020
- Managed front desk operations and enhanced guest relations
Education
Diploma - Hospitality And Tourism Management
Technician in Hospitality & Tourism
Ouarzazate, Morocco01-2018
Skills
- Customer Service
- POS Systems
- Cash handling
- Front Desk Operations
- Data Entry
- MS Office
- Multitasking
Languages
- French
- English
- Spanish
- Arabic
Timeline
Food & Beverage Cast Member - Customer Service
Walt Disney World Resort
08.2025 - Current
Receptionist
Atlas Kasbah Ecolodge
03.2025 - 07.2025
Front Desk Receptionist / Customer Service
Ksar Massa Hotel
01.2025 - 03.2025
Administrative Assistant / Receptionist
City Bleu Tangier
01.2024 - 11.2024
Assistant Manager / Receptionist
Hotel Dar Azawad & Camps
10.2019 - 07.2020
Diploma - Hospitality And Tourism Management
Technician in Hospitality & Tourism