Mounia Jait
Brandon,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Lead
Wawa Food Markets
Tampa, Florida
10.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Performed Daily Cash reconciliation for both safe and register.
- Completed day-to-day duties accurately and efficiently.
Education
Abdelah Ben Yassin
Agadir Morocco Skills
- Active listening
- Conflict resolution
- Patience and empathy
- Clear and professional communication
- Knowledge of wireless plans, devices, and accessories
- Familiar with smartphones, tablets, and smart phones
- Cash handling
- Client engagement
- Customer service excellence
- Strong teamwork
- Key holder experience
- Creative problem solving
- Works well with others to achieve store goals
- Supports team members during busy hours
- Follows company protocols and contributes to team success
Languages
English
Professional
Arabic
Professional
Timeline
Customer Service Lead
Wawa Food Markets
10.2019 - Current
Abdelah Ben Yassin
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