Tania Prado Tijerino
Lomita,CA
Summary
Dedicated customer service lead with proven abilities in operations management, team training, and issue resolution. Committed to enhancing customer satisfaction and compliance with company policies.
Overview
29
29
years of professional experience
Work History
Customer Service Lead
Vallarta Supermarket
Carson, California
05.2024 - Current
- Led by example in greeting and assisting customers, ensuring adherence to 'Nuestra CASA' service pledge.
- Supervised, trained, and mentored front-end and booth personnel while delegating tasks effectively.
- Managed cash office operations, including balancing registers, processing payroll checks, and issuing money orders.
- Ensured compliance with company policies and regulatory requirements, including OSHA and Bank Secrecy Act.
- Addressed escalated customer complaints and operational errors promptly and efficiently.
Production Associate
Martin Bauer, Inc
Islandia, NY
06.2023 - 04.2024
- Operates production machinery in accordance with batch record specifications. Assigned machines may include blenders, grinders, mills, and similar equipment..
- Maintains logs and records of quantities produced
- Inspects equipment prior to use to ensure the equipment is set up to meet product specifications; performs basic and routine adjustments.
- Maintains a clean, safe, and orderly work area.
- Performs other related duties as assigned.
Pharmacist & Owner
De Los Andes Pharmacy
Esteli, Nicaragua
02.2015 - 05.2023
- Checked prescriptions for proper contents and labeling.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Compounded, packaged, labeled and dispensed medications.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Answered patient questions and data requests.
Office Secretary
UNAG
Esteli, Nicaragua
05.2000 - 06.2006
- Answer phone calls and redirect them when necessary
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
- Prepare and disseminate correspondence, memos and forms
- File and update contact information of employees, customers, suppliers and external partners
- Support and facilitate the completion of regular reports
- Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders
- Make travel arrangements
- Document expenses and hand in reports
Medical Secretary
Oyanca Clinic
Esteli, Nicaragua
02.1997 - 03.1999
- Answer phone calls and redirect them when necessary
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
- Prepare and disseminate correspondence, memos and forms
- File and update contact information of employees, customers, suppliers and external partners
- Support and facilitate the completion of regular reports
- Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders
- Make travel arrangements
- Document expenses and hand in reports
Education
Bachelor of Science - Pharmaceutical Chemistry
Universidad De Occidente
Nicaragua11.2010
Skills
- Equipment operation
- Customer service and support
- Office administration
- Supply chain management
- Meeting coordination
- Document management
- Business correspondence
- Product assembly
- Manufacturing assistance
- Cash handling
- Customer service leadership
- Relationship management
- Order processing
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Lead
Vallarta Supermarket
05.2024 - Current
Production Associate
Martin Bauer, Inc
06.2023 - 04.2024
Pharmacist & Owner
De Los Andes Pharmacy
02.2015 - 05.2023
Office Secretary
UNAG
05.2000 - 06.2006
Medical Secretary
Oyanca Clinic
02.1997 - 03.1999
Bachelor of Science - Pharmaceutical Chemistry
Universidad De Occidente