Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MOUNIKA POLURU

Los Angeles

Summary

A seasoned Product Manager with over 7+ years of experience leading end-to-end product lifecycles for e-commerce and mobile applications. Adept at driving product strategy, managing cross-functional teams, and delivering high-quality features that align with business objectives and customer needs. Proven expertise in checkout flow reimplementation, Agile methodologies, and translating business requirements into actionable product enhancements. Skilled in prioritizing backlogs, defining MVPs, and collaborating with design, development, and marketing teams to ensure successful product delivery. Strong background in user experience (UX) optimization, data-driven decision making, and ensuring seamless integration across platforms. Experienced in stakeholder management, aligning product vision with business goals, and fostering customer satisfaction through continuous improvements.

Overview

11
11
years of professional experience

Work History

Product Manager (E-Commerce)

Forever21
Los Angeles
03.2022 - Current
  • Collaborated with cross-functional teams (product, development, marketing) to understand business requirements and ensure the timely delivery of high-quality features for the reimplementation of the checkout process.
  • Utilized QA experience to improve testing workflows and product processes, ensuring the newly reimplemented checkout system met functional and quality standards that aligned with customer expectations and market requirements.
  • Created and prioritized user stories and tasks within the product backlog for the checkout flow, refining them based on evolving business needs and user behavior to optimize the purchase experience.
  • Analyzed user behavior and conversion rates post-launch of the new checkout process, using data to suggest product improvements and refine the user experience, enhancing checkout success rates.
  • Collaborated with design and UX teams to ensure the new checkout system was not only functional but also intuitive, user-friendly, and optimized for both desktop and mobile users, increasing customer satisfaction and retention.
  • Improved product testing workflows for the checkout reimplementation, ensuring smoother product launches with minimal defects and higher adoption rates due to better test coverage and early identification of bugs.
  • Communicated product quality issues and proposed improvements to product managers and stakeholders, aligning technical findings with business goals to ensure a seamless checkout experience.
  • Gained exposure to Agile methodologies by actively participating in sprint planning, sprint reviews, and retrospectives, fostering collaboration between cross-functional teams to meet the goals for the checkout reimplementation.
  • Applied continuous improvement principles from QA to enhance the checkout experience, identifying areas of friction and suggesting iterative improvements to optimize user flow and reduce abandonment.
  • Led efforts to ensure the reimplemented checkout process was integrated smoothly with existing systems, such as payment gateways and inventory management, to guarantee real-time order processing and user satisfaction.

QA Lead Engineer

Forever21
Los Angeles
09.2021 - 03.2022
  • Led a team of manual and automation testers, overseeing testing efforts for the e-commerce website and mobile app, ensuring high-quality product delivery using Agile Scrum methodology.
  • Developed and executed comprehensive test strategies covering manual, automation, performance, and integration testing for key e-commerce functionalities across both platforms.
  • Led automation testing using Selenium WebDriver and Selenium Grid for cross-browser testing, creating automated regression test suites to ensure stable releases after feature updates.
  • Utilized TestSigma for AI-powered test management, automating test case creation, execution, and reporting, improving efficiency and coverage for both the website and mobile app.
  • Conducted UI/UX testing to ensure design consistency and optimized user experience across the website and mobile app, focusing on critical features like search, cart management, and checkout.
  • Performed end-to-end testing using TestCafe and Playwright, exploring their capabilities for cross-browser testing, parallel test execution, and faster testing of modern e-commerce features.
  • Integrated BrowserStack for cross-browser and cross-device testing, ensuring seamless functionality across mobile, tablet, and desktop versions of the e-commerce website and app.
  • Managed CI/CD pipelines using Jenkins, GitLab CI, and Azure DevOps, automating build, testing, and deployment for both the website and mobile app, ensuring automated test execution with every code change.
  • Conducted API testing with Postman and SoapUI, validating smooth integration between the e-commerce platform and backend services, including payment gateways and user authentication.
  • Provided leadership and mentorship to junior testers, ensuring best practices in manual and automated testing, and supported UAT to ensure the platform met business requirements.

QA Lead Engineer

AIM
Rosemont
08.2020 - 08.2021
  • Collaborated with Product, Design, and Engineering teams to gather requirements, provide input on product designs, functional requirements, test estimates, schedules, and assess potential risks.
  • Applied Agile methodologies, actively participating in Sprint planning, backlog refinement, daily stand-ups, and Sprint retrospectives to ensure alignment with project goals.
  • Automated regression test cases using Selenium WebDriver, implementing Selenium Grid for cross-device testing, and integrated test scripts with Jenkins for Continuous Integration (CI).
  • Developed and executed BDD and TDD test scripts using Cucumber in Gherkin format, while leveraging GitHub for version control and Maven for build and dependency management.
  • Performed comprehensive testing, including functional testing of SOAP and RESTful web services, cross-browser testing, and parallel testing to ensure application functionality across different browsers and environments.

QA Mobile Automation Engineer

Rightpoint
Chicago
12.2019 - 08.2020
  • Involved in Mobile Testing includes App Testing. Test automation for web Application using Cucumber.
  • Identifying feasible non-functional test cases for Performance testing.
  • Involved in testing Application on different mobile Platform such as iOS and Android devices.
  • Implemented mobile automation frameworks using Appium.
  • Created Selenium web-driver automation scripts using Java Script/Java to validate functionality on various browsers.
  • Implemented Appium scripts to test IOS and Android platforms.
  • Implemented UI Automator viewer in Appium to inspect elements in mobile applications.
  • Performed the Testing on the various mobile devices with a various platform (iOS, Android).
  • Responsible for periodic updating of Test Plans and Test Cases as per Requirement Specifications and Business rules.
  • Developed automated scripts using Selenium Web Driver and Implemented Framework using Java.

Product Manager

Convergint Technologies
Schaumburg
05.2019 - 11.2019
  • Led end-to-end product lifecycle for enterprise security and building automation solutions, aligning product strategy with customer and business needs.
  • Created and prioritized product backlogs, epics, and user stories in collaboration with stakeholders and cross-functional teams.
  • Conducted regular grooming and planning sessions to ensure backlog readiness and sprint success in an Agile/Scrum environment.
  • Translated customer feedback, market trends, and field technician input into actionable product enhancements and new feature ideas.
  • Defined and communicated product vision and roadmap to stakeholders, ensuring alignment with strategic goals and timelines.
  • Partnered with UX designers, developers, and QA teams to deliver intuitive and robust product features that enhanced user experience.
  • Worked closely with Sales and Customer Success teams to gather feedback, train internal users, and ensure successful go-to-market execution.
  • Acted as a liaison between business and technical teams, ensuring clear communication of requirements and priorities.
  • Managed KPIs and user engagement data to evaluate feature performance, drive product decisions, and identify areas for improvement.
  • Facilitated product demos, sprint reviews, and stakeholder updates to showcase progress, gather feedback, and promote transparency.

Business Analyst

US Foods
Rosemont
04.2017 - 05.2019
  • Acted as the primary Business Analyst for the Mobile Bill Pay app initiative, supporting the digitization of payment workflows for US Foods customers across mobile platforms.
  • Gathered and documented detailed business and technical requirements through stakeholder interviews, workshops, and user feedback sessions.
  • Collaborated closely with UX/UI designers, mobile developers, and QA teams to ensure features were aligned with business goals and delivered a seamless user experience.
  • Created user stories, acceptance criteria, and process flow diagrams to support Agile ceremonies, sprint planning, and backlog grooming.
  • Conducted gap analysis to identify and resolve issues in existing payment workflows, leading to improved customer satisfaction and reduced support queries.
  • Worked with Product Owners and Scrum Masters to define MVP scope and prioritize features based on business value and technical feasibility.
  • Facilitated UAT (User Acceptance Testing) sessions and coordinated feedback loops with end-users and key stakeholders to ensure successful app rollout.
  • Monitored post-launch metrics and user engagement data to provide insights for future enhancements and feature development.

QA Engineer

US Foods
Rosemont
04.2017 - 05.2019
  • Attended daily stand-up calls to provide updates on previous tasks and current sprint goals; actively participated in Sprint Planning, Reviews, and Scrum meetings.
  • Analyzed user stories, identified test scenarios, and designed manual and automated test cases accordingly.
  • Designed and implemented a Page Object Model (POM) framework using Selenium WebDriver with TestNG, Maven, and Jenkins for robust automation.
  • Automated regression and functional test cases, improving coverage and reducing testing cycle time significantly.
  • Maintained automation scripts using version control tools like SVN and GitHub, ensuring scalability and collaboration.
  • Performed cross-browser testing on IE, Chrome, Firefox, and Safari to ensure application compatibility.
  • Executed smoke and sanity testing in UAT and production environments for deployment verification.
  • Automated SOAP and REST API testing using SOAP UI/Ready API, validating with assertions like XPath Match, SLA, and Security.
  • Conducted mobile testing using Appium on both Android and iOS platforms via emulators and simulators.
  • Reported defects in tools like HP ALM and Zephyr, led defect triage meetings, and generated HTML/PDF test reports post-release.

Manual tester (Trainee)

Heritage Foods (India) Limited
01.2014 - 12.2014
  • Developed and executed test cases in UAT environments, ensuring the functionality and security of the application were thoroughly validated before release.
  • Defined testing methodologies and created detailed test cases to verify and validate both system functionality and documentation according to software development standards throughout the SDLC.
  • Performed backend and frontend testing, focusing on both system integration and user interfaces to ensure seamless functionality across the application.
  • Involved in regression testing, functional testing, and black box testing, ensuring the application met business requirements and user expectations without introducing new issues.
  • Actively participated in all QA phases, including reviewing Business Requirement Documentation (BRD) and Functional Specifications (FS) to develop effective test scripts and ensure consistent quality across the project.

Education

Master of Science - Electrical Engineering

Fairleigh Dickinson University
Teaneck, NJ
05-2016

Bachelor of Technology - Engineering

AITS
India
05-2014

Skills

  • End-to-End Product Lifecycle Management
  • Agile Methodologies (Scrum, Sprint Planning, Backlog Refinement, Retrospectives)
  • Stakeholder Management
  • Cross-functional Collaboration (Design, Development, Marketing, QA)
  • User Experience Optimization (UX)
  • Prioritization (Backlog, MVP Definition)
  • Data-Driven Decision Making
  • Roadmap and Backlog Management
  • User Story & Acceptance Criteria Definition
  • Project Management Tools (JIRA, Confluence)

References

References available upon request.

Timeline

Product Manager (E-Commerce)

Forever21
03.2022 - Current

QA Lead Engineer

Forever21
09.2021 - 03.2022

QA Lead Engineer

AIM
08.2020 - 08.2021

QA Mobile Automation Engineer

Rightpoint
12.2019 - 08.2020

Product Manager

Convergint Technologies
05.2019 - 11.2019

Business Analyst

US Foods
04.2017 - 05.2019

QA Engineer

US Foods
04.2017 - 05.2019

Manual tester (Trainee)

Heritage Foods (India) Limited
01.2014 - 12.2014

Master of Science - Electrical Engineering

Fairleigh Dickinson University

Bachelor of Technology - Engineering

AITS

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MOUNIKA POLURU