Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mountaha Ndiaye

Baltimore,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Night Tech

Potoma
06.2023 - 04.2024

I was responsible for programming computers and machines. I packaged items.

  • Enhanced laser system performance by conducting regular inspections and calibrations.
  • Ensured the accurate documentation of all service reports, maintenance records, and project updates for future reference.

Associate

Walmart
05.2022 - 05.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Psychology

The Community College of Baltimore County
Catonsville, MD
05.2026

High School Diploma -

Catonsville High School
Baltimore, MD
06.2021

Skills

  • Fiber Optic Handling
  • Laser Safety Protocols
  • Customer Service
  • Team Collaboration
  • Creative Thinking
  • Decision-Making
  • [Language] Fluency
  • Attention to Detail
  • Computer Skills
  • Time Management
  • Cash Handling
  • Customer interaction
  • Customer Engagement
  • Complex Problem-Solving

Languages

wolof
Native or Bilingual

Timeline

Night Tech

Potoma
06.2023 - 04.2024

Associate

Walmart
05.2022 - 05.2023

Psychology

The Community College of Baltimore County

High School Diploma -

Catonsville High School
Mountaha Ndiaye