Mourad Mekhael

· Processed and filled prescription orders in preparation for pharmacist verification

· Maintained drug inventory and automated dispensing units

· Packed products according to Standard Operating Procedures, maintaining quality and safety standards

Replenished workstation supplies for filling prescriptions, including vials, caps, and labels.

• Managed medication dispensing processes to ensure accuracy and compliance with regulatory standards.
• Trained and mentored new pharmacy technicians on operational procedures and best practices.
• Collaborated with pharmacists to review patient medication profiles for potential interactions.

• Ensured compliance with drug storage procedures and maintained accurate registries and records for controlled substances.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Processed co-payments and full payments from customers to facilitate smooth transactions.
• Ensured pharmacy cleanliness by following safety protocols and health regulations. by complying with procedures, rules, and regulations.

• Mentored junior sales professionals in advanced selling techniques, accelerating their career progression and enhancing overall team contributions.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to maximize revenue opportunities.
• Attended industry events and conventions to identify and pursue new sales opportunities.

• Resolved customer relations issues to ensure quick resolution and enhance client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Achieved quarterly sales targets by persistently closing deals and maintaining focus on customer needs.

• Increased team revenue by achieving top sales numbers, contributing to overall business growth.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Drove team revenue totals by bringing in top sales numbers.
• Contributed to team objectives in a fast-paced environment.
• Analyzed key metrics and prepared reports for senior management to enhance visibility of commercial activity performance.
• Conducted market research and analysis to develop detailed business plans identifying commercial opportunities and strategies for expansion.

• Prioritized OSN customer calls for Kuwait and managed overflow calls from other GCC countries to ensure timely support.
• Monitored and assessed monthly performance metrics to meet key performance indicators.
• Achieved the monthly assigned KPIs
• Followed up with customers and other related department to resolve all cases.
• Followed up with customers and relevant departments to resolve all inquiries and complaints promptly.
• Collaborated with fellow direct sales executives to share best practices, enhancing overall team performance.
• Conducted market research to identify new business opportunities, supporting the expansion of the company''s client base.