Mourad Mouaissi

• Responsible in dealing, handling and resolving conflicts, feedback, complaints from the public and residents pertaining to the road and infrastructure projects inconvenience.

• Open dialogue with the public, residents etc. on public relation issues as directed on project related.

• Translating required documents/emails, ensuring that the meaning of the source text is retained.

• Handling correspondence from the client and site teams

• Liaising with technical staff to discuss any unclear points.

• Dealing with public complaint in a RPD industry professionally.

• Dealing, handling and resolving conflicts, feedbacks, complaints from the public and residents pertaining to the construction projects inconvenience.

• Conduct regular visits and ad hoc visits to the affected residents affected by the works and make necessary report, feedback to the clients and the affected resident.

• Coordinate and work closely with the supervision team to minimize inconvenience to the public.

• Good understanding of Qatari culture.

• Performing any other responsibilities associated with PR position as may be appropriate.

• Media Relations:

Build and maintain strong relationships with media outlets to ensure positive coverage of the company’s services and initiatives.

• Customer Communication:

Handle inquiries and complaints from clients professionally, ensuring clear and effective communication to maintain customer satisfaction.

• Brand Image Management:

Promote and protect the company’s reputation through strategic communication and public messaging.

• Social Media Management:

Create and manage content for the company’s social media channels to enhance engagement and visibility.

• Press Releases & Publications:

Write and distribute press releases, newsletters, and promotional materials about company services, updates, or events.

• Event Coordination:

Plan and organize promotional events, trade shows, and client meetings to boost company visibility and attract new business.

• Crisis Communication:

Manage communication during service disruptions, delays, or incidents, ensuring transparency and timely updates to clients and the public.

• Communication:

Coordinate internal announcements, newsletters, and employee engagement activities to foster a positive work environment.

• Monitoring Public Perception:

Track media mentions, online reviews, and public sentiment, and report findings to management for continuous improvement.

• Partnership Development:

Establish relationships with local businesses, government entities, and community groups to support the company’s growth and social responsibility efforts.

• Represent the company positively in the community and industry through consistent, professional communication.

• Build and maintain strong relationships with existing and potential clients to enhance trust and loyalty.

• Organize or participate in agricultural expos, trade fairs, and local events to promote tractor brands.

• Help manage the company’s online presence, share product updates, and engage with followers on social platforms.

• Collect and report customer insights and feedback to management for continuous improvement.

• Coordinate with local media and community organizations to increase visibility and reputation

• Identify potential customers such as farmers, agricultural companies, and contractors to promote tractors and related machinery.

• Present and demonstrate tractor models and features to clients, explaining technical details and usage benefits.

• Negotiate prices, financing options, and close deals in line with company targets.

• Ensure client satisfaction after purchase by following up on delivery, maintenance, and support.