Mouscardy Daniel
Orlando ,FL
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
3
3
years of professional experience
Work History
Front Office Assistant Sr.
Orlando Health Cancer Intitute
Orlando, FL
02.2023 - Current
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
Patient Experience Ambassador
Orlando Health Cancer Institute
Orlando, FL
07.2023 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Telecom Operator
Orlando Health South Seminole Hospital
03.2021 - 02.2023
- Carefully listened to the requests of each customer and answer questions
- Completed connections for local, long-distance and person-to-person calls on behalf of the callers
- Answered heavy volume phone calls and handled high traffic lobby area
- Handled all phone calls and routed calls to appropriate locations
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Greeted patients and families.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FLBachelor of Science - Healthcare Administration
Seminole State College of Florida
Sanford, FLMaster Of Business Administration - General
St. Thomas University
Miami, FL2025
Skills
- Team Building
- Telephone Reception
- Switchboard Operations
- Creative thinking
- Appointment Scheduling
- Co-Payment Collection
- Guest Satisfaction
- Process Payments
- Front Desk Operations
- Patient Callbacks
- Checking Patient Details
- Adaptable and Flexible
Timeline
Patient Experience Ambassador
Orlando Health Cancer Institute
07.2023 - 05.2024
Front Office Assistant Sr.
Orlando Health Cancer Intitute
02.2023 - Current
Telecom Operator
Orlando Health South Seminole Hospital
03.2021 - 02.2023
Associate of Arts - General Studies
Seminole State College of Florida
Bachelor of Science - Healthcare Administration
Seminole State College of Florida
Master Of Business Administration - General
St. Thomas University