Mouslim Van
Anaheim,CA
Summary
Dedicated customer experience professional with a strong ability to manage high-volume interactions and resolve inquiries efficiently. Committed to delivering high-quality service in fast-paced environments while collaborating effectively with team members to address customer needs.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Air Canada
El Segundo, California
05.2026 - Current
- Checked in passengers, verified travel documents, issued boarding passes, and processed checked baggage to ensure smooth travel experience.
- Provided outstanding customer service in fast-paced airport environment, ensuring positive experiences for travelers.
- Assisted passengers with inquiries and travel-related issues, providing clear solutions and support.
- Collaborated with team members to swiftly resolve customer complaints, contributing to improved customer satisfaction.
- Managed boarding procedures at the gate to ensure timely departures, communicating with the flight crew, and organizing the jet bridge.
- Rebooked passengers during flight delays and cancellations, reducing inconvenience and maintaining travel continuity.
Airline Customer Service
Pacific Aviation Corporation
El Segundo, California
09.2023 - 01.2026
- Managed end-to-end check-in, boarding, ticketing, and baggage at LAX, ensuring on-time departures.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Provided timely updates to passengers about flight status at the airport.
- Verified travel documents, ensuring full safety and federal compliance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Aviation Administration
California State University
Los Angeles12-2023
Associate of Science - Aviation Management
Cypress College
Cypress, CA12-2021
Skills
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Multitasking
- Calm and professional under pressure
- Microsoft Office
Timeline
Customer Experience Specialist
Air Canada
05.2026 - Current
Airline Customer Service
Pacific Aviation Corporation
09.2023 - 01.2026
Bachelor of Science - Aviation Administration
California State University
Associate of Science - Aviation Management
Cypress College