Moussa Diallo
Memphis,TN
Summary
Results-driven implementation lead with extensive experience in implementing and optimizing Manhattan WMS solutions (Active & SCPP). Proven track record of enhancing warehouse operations and driving efficiency through technology solutions. Strong background in managing complex projects for start-ups. Seeking opportunities to leverage expertise in system analysis and design, configuration, process improvement and project management.
Overview
8
8
years of professional experience
Work History
Implementation Lead
Helen of Troy
Arlington, TN
01.2024 - Current
- Led enterprise-wide implementation of Manhattan Active (Cloud WMS) as part of Enterprise IT modernization strategy, driving system transformation across warehouse operations.
- Directed end-to-end solution design for new warehouse implementations, including complex MHE integrations (AutoStore, DMS, Pick-to-Light, CMC, PANDA), ensuring seamless automation alignment with WMS architecture.
- Owned cross-functional design workshops with operations, IT, and automation partners to define scalable warehouse processes and optimize material flow.
- Managed and developed a team of analysts, providing configuration oversight, technical training, and performance coaching to improve delivery execution and operational efficiency.
- Served as primary implementation lead for new site deployments, overseeing configuration, testing strategy, cutover planning, and hypercare stabilization.
- Delivered executive-level status reporting and strategic updates to senior leadership, aligning system capabilities with business goals and timeline commitments.
- Led evaluation and design of business enhancement initiatives, producing detailed technical documentation and recommending optimized workflow solutions to drive continuous improvement.
- Acted as escalation point for complex system and integration challenges, coordinating cross-vendor resolution across WMS and MHE platforms.
Sr Systems Analyst, WMS
DHL Supply Chain
Memphis, TN
05.2022 - 12.2023
- Led the successful implementation and integration of Manhattan WMS for multiple RDCs.
- Worked closely with business leadership to define project goals and objectives, aligning technology initiatives with company goals.
- Analyzed existing warehouse workflows, identified inefficiencies, and recommended process improvements.
- Collaborated with operations teams to streamline picking, packing, and shipping processes, reducing order fulfillment time by 25%.
- Recommended and submitted RFE for triplicate invoice printing which saved the company approximately $123K per year.
Systems Analyst
DHL Supply Chain
Memphis, TN
09.2021 - 05.2022
- Served as the go-to SME for Manhattan WMS/WMoS, providing guidance, training, and support to IT teams and end-users.
- Led the implementation of WMS version upgrades (SDNs), ensuring minimal disruption to daily operations and seamless transition.
- Managed post implementation support, resolving issues and identifying opportunities for system enhancements.
- Worked closely with business stakeholders to define system requirements, translating business needs into technical specifications.
Sr. Technical Support Specialist
FedEx Logistics
Collierville, TN
10.2017 - 09.2021
- Developed and maintained detailed documentation, including system configurations, user guides, and training materials.
- Designed WH layout/design and implemented pick sequence/ order allocation priority.
- Led concept of systems development, software demonstration, preparation, and execution while also designing review for vital business opportunities.
- Completed troubleshooting and repair to maintain company’s computer systems and network. Ensuring configuration/installation best practices are met for all hardware, operating systems, applications, and related systems.
Education
Bachelor of Science - Management Information Systems
University of Memphis
Memphis, TN12-2015
Skills
Systems Analysis and Design
Business Process Improvement
Data Analysis and Reporting
Project Management
Technical Documentation
WMS Implementation
Risk Management
Problem Solving
Languages
French
Fulani
Wolof
Timeline
Implementation Lead
Helen of Troy
01.2024 - Current
Sr Systems Analyst, WMS
DHL Supply Chain
05.2022 - 12.2023
Systems Analyst
DHL Supply Chain
09.2021 - 05.2022
Sr. Technical Support Specialist
FedEx Logistics
10.2017 - 09.2021
Bachelor of Science - Management Information Systems
University of Memphis