Moussa DIAO
Grand Prairie,TX
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
DFW Metroplex, TX
08.2022 - Current
- Provide safe, timely, and reliable rides to passengers using the Uber/Lyft platform.
- Greet passengers courteously, assist with inquiries, and ensure a comfortable, enjoyable travel experience.
- Use the Uber/Lyft app and other navigation tools to select efficient routes while avoiding delays caused by traffic or road conditions.
- Adhere to pickup and drop-off schedules to ensure passenger satisfaction and maintain a high rating.
- Regularly inspect, clean, and maintain the vehicle to ensure safety and comfort for passengers.
- Maintain a friendly, professional demeanor to foster positive interactions and consistently high ratings.
Retail Manager
Boujee Fashion LLC
Dallas, TX
12.2022 - 11.2024
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Delegated work to staff, setting priorities and goals.
- Conducted performance evaluations for staff, identifying areas for improvement.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer complaints efficiently, while ensuring customer satisfaction.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
Line Cook
SundaytoSunday
New York, NY
07.2022 - 11.2022
- Prepare and cook menu items to recipe and presentation standards.
- Restocked food items throughout the shift to prepare necessary ingredients for cooking and timely service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborate with kitchen staff to ensure timely and accurate food service.
- Operate and maintain kitchen equipment while following safety protocols.
Funds Transfer Specialist
Echo Bank
Dakar, Senegal
04.2008 - 05.2021
- Investigated discrepancies between customer records and bank statements.
- Maintained a database of all customer accounts to track payment activity and balances.
- Reviewed customer requests for funds transfer and accurately processed transactions according to established procedures.
- Performed financial calculations for amounts due, interest charges, and balances.
- Received and recorded cash, checks, and transfers.
Education
Bachelor of Arts - Literature
Gaston Berger University
Dakar, Senegal05-2007
Skills
- Multitasking and organization
- Patience and tact
- Safety awareness
- Adaptability and flexibility
- Hospitable
- Customer feedback management
- Customer engagement
Languages
French
Professional
Timeline
Retail Manager
Boujee Fashion LLC
12.2022 - 11.2024
Rideshare Driver
Uber And Lyft
08.2022 - Current
Line Cook
SundaytoSunday
07.2022 - 11.2022
Funds Transfer Specialist
Echo Bank
04.2008 - 05.2021
Bachelor of Arts - Literature
Gaston Berger University
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