MOUSSA DIOUM
CONYERS,GA
Summary
Accomplished Customer Experience Manager with a proven track record at Lendmark Financial, enhancing customer satisfaction and streamlining operations. Expert in cross-functional collaboration and data analytics, significantly improving service quality and operational efficiency. Demonstrates exceptional customer empathy and a results-driven approach, fostering professional growth and exceeding performance objectives.
Speak several languages including French and Spanish
Overview
20
20
years of professional experience
Work History
Customer Experience Manager
Lendmark Financial
01.2019 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Branch Manager
OneMain Financial
01.2004 - 01.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor of Science - Business Administration And Management
Faulkner University
Montgomery, AL05.2001
Skills
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Customer Empathy
- Data Analytics
Timeline
Customer Experience Manager
Lendmark Financial
01.2019 - Current
Branch Manager
OneMain Financial
01.2004 - 01.2019
Bachelor of Science - Business Administration And Management
Faulkner University
Similar Profiles
JULIA PENGRAZIJULIA PENGRAZI
Loan Consultant at Lendmark FinancialLoan Consultant at Lendmark Financial
Victoria DavisVictoria Davis
Loan Officer at Lendmark FinancialLoan Officer at Lendmark Financial
Terra GreinerTerra Greiner
Loan Consultant II at Lendmark FinancialLoan Consultant II at Lendmark Financial