MOUSSA DIOUM
Conyers,GA
Summary
Results-driven Customer Support Specialist with strong problem-solving and complaint handling skills. Proven ability to enhance customer satisfaction and foster team collaboration.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
LENDMARK FINANCIAL SERVICES
Covington, GA
01.2017 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Resolved complex customer inquiries and issues with a focus on satisfaction and retention.
- Maintained comprehensive knowledge of financial products to assist customers effectively.
- Collaborated with cross-functional teams to streamline service processes and enhance customer experience.
- Mentored new team members, fostering their development in customer support techniques and procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
BRANCH MANAGER
OneMain Financial Services
Tucker, GA
03.2006 - 12.2017
- Directed branch operations, ensuring compliance with regulatory standards and company policies.
- Mentored staff to enhance customer service skills and foster a collaborative team environment.
- Analyzed financial reports to identify trends and develop strategies for business growth.
- Implemented process improvements to increase efficiency and streamline loan approval procedures.
Education
Bachelor of Science - Business Management
Faulkner University
Montgomery, AL05-2001
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Verbal and written communication
- Speak Four different languages including French and Spanish
Languages
French
Full Professional
Spanish
Professional Working
Timeline
Customer Support Specialist
LENDMARK FINANCIAL SERVICES
01.2017 - Current
BRANCH MANAGER
OneMain Financial Services
03.2006 - 12.2017
Bachelor of Science - Business Management
Faulkner University