Moustafa Alsaied

Company: R&M Heating and Cooling

• Answered high-volume customer calls, scheduled HVAC service appointments, and coordinated technician routes to maximize efficiency.
• Provided clear and professional communication, ensuring customers understood service details, estimates, and maintenance plans.
• Managed billing, invoicing, and payment processing while maintaining accurate client records in CRM software.
• Resolved customer concerns promptly, improving satisfaction and contributing to repeat business.
• Supported technicians by relaying accurate job details, parts needs, and follow-up requirements.

Summer Research Intern – Propel Biomedical Engineering Program
University of Massachusetts Lowell | Summer 2024 & Summer 2025

• Researched tissue engineering and regenerative medicine applications; analyzed literature and developed an independent project on enhancing cell growth and repair.
• Investigated advanced military uniform materials to improve sweat regulation during combat and training conditions.
• Designed, tested, and documented project outcomes; delivered findings through written reports and presentations to faculty mentors.
• Gained hands-on experience in biomedical engineering research methods, data analysis, and interdisciplinary collaboration.