Moustafa Mohamed
Phoenix,AZ
Summary
Results-driven professional experienced in high-volume operations and remote support. Excels in customer issue resolution, de-escalation, and effective communication while adhering to processes for optimal outcomes. Prepared to support customers across various channels in both remote and in-person settings.
Overview
4
4
years of professional experience
Work History
Customer-Facing Operations Associate
Amazon
Phoenix, USA
12.2024 - Current
- Resolved customer order, delivery, and account issues efficiently in a high-volume, process-driven environment, ensuring accurate and timely outcomes.
- Coordinated with cross-functional teams to expedite resolutions and enhance customer satisfaction.
- Adhered to structured protocols for handling inquiries, de-escalating concerns, and escalating complex cases, ensuring service standards and compliance.
- Exhibited strong attention to detail and consistency in fast-paced operations, contributing to reliable service delivery.
Operations & Support Associate (Remote)
Airstream
, Remote
07.2022 - 11.2024
- Delivered remote operational support, resolving customer issues through clear communication and effective troubleshooting.
- Collaborated with internal teams to promptly address questions and service needs, ensuring accurate resolution of errors.
- Followed established procedures to enhance customer experiences and ensure timely documentation and follow-up.
- Maintained organization and reliability in a dynamic, remote work setting.
Education
Master of Psychology -
Capella University
12-2028
Bachelor of Science - Engineering
Northern Illinois University (NIU)
DeKalb, IL12-2014
Skills
- Customer Issue Resolution
- Order Troubleshooting
- Account Troubleshooting
- High-Volume Support
- Email Communication
- Chat Communication
- Phone Communication
- Cross-Team Coordination
- Report Generation
- Time Management
- Multitasking
- Active Listening
- De-escalation
- Conflict Resolution
Open To
Remote or In-Person
Timeline
Customer-Facing Operations Associate
Amazon
12.2024 - Current
Operations & Support Associate (Remote)
Airstream
07.2022 - 11.2024
Master of Psychology -
Capella University
Bachelor of Science - Engineering
Northern Illinois University (NIU)