Michelle Ritter
Walmart
Lehighton,Pennsylvania
10
years of professional experience
Grocery Direct Shopper supporting 98% to 99% accurate grocery fulfillment by locating items, selecting substitutes, and keeping customer orders moving in a retail setting. Brings careful POS handling, customer identification checks, and steady service from prior front-end retail work, with attention to returns, complaints, and shrink prevention. Well suited to shoppers who need organized item picking, clear communication on unavailable products, and consistent accuracy under time pressure.
Work History
Cashier/Customer Service Associate/Customer Host
9 Years 10 Months- Process 20-30 transactions daily while handling cash, card, and voucher payments accurately at checkout.
- Guide shoppers to products, explain options, and suggest rewards program sign-ups to support smooth purchases.
- Train new cashiers on checkout procedures, customer interactions, and resolving common service issues confidently.
- Inspect returned merchandise for damage, follow store policy, and coordinate replacements for unsalable items.
- Maintain a clean checkout area by wiping counters, clearing conveyor belts, and bagging items carefully.
- Verify identification for regulated sales and monitor shrink to discourage theft and protect store assets.
Education
High School Diploma
Skills
POS systems
Cash register operation
Cash management
Checkout lane management
Cash drawer reconciliation
Refund authorization procedures
Customer service experience
Customer assistance
Customer issue resolution
Employee training
Loss prevention
Accomplishments
Won “Employee of the Month” in (2017, 2020, and 2021).
Timeline
Cashier/Customer Service Associate/Customer Host
Walmart
01.2017 - CurrentRead More
Palmerton Area High School
High School Diploma
Read More