Moustafa Omara
Edison,NJ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin Donuts
03.2023 - Current
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Leader
Moe’s Southwest Grill
01.2023 - 03.2023
- Supervised team members to ensure efficient service and operations.
- Trained new employees on company policies and procedures.
- Assisted customers with orders, resolving issues promptly.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Sushi Restaurant
01.2022 - 01.2023
- Processed customer orders efficiently and accurately.
- Prepared side dishes to complement main offerings.
- Packed orders for prompt delivery and presentation.
Education
Kean University - Business Management
Kean University
Union, NJ01.2029
High School -
Edison High School
Edison, NJ01.2025
Skills
- Leadership Skills
- Team Management
- Staff Management
- Quick Thinking
- Decision Making
- Emotional Intelligence
- Staff training
- Customer service
Timeline
Shift Leader
Dunkin Donuts
03.2023 - Current
Shift Leader
Moe’s Southwest Grill
01.2023 - 03.2023
Sushi Restaurant
01.2022 - 01.2023
Kean University - Business Management
Kean University
High School -
Edison High School
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