Moy'na Cunningham
Oakwood ,GA
Summary
Personable and dedicated senior auto adjuster with extensive experience in insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Always on time and dependable.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
USAA
02.2023 - Current
- Investigate and manage Auto theft, fire and vandalism claims for potential fraud/ red flag indicators for SIU
- Provide detail support to members regarding auto estimates for repairs and/or total loss settlements
- Review and research detailed police reports to confirm fact of loss, mitigate damages and/or items stolen
- Handle inbound/outbound calls to members, collision centers and police departments
- Take recorded statements, review accurate auto coverages, set up method of inspections for auto repairs
- Maintain a high volume of claims via calls, written/oral communication and email correspondence
- Utilize work tools and public records to verify facts of loss
Claims Adjuster
GEICO, Government Employees Insurance
04.2021 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Review new files to determine current status of injury claim and to develop plan of action.
- Review and analyzed suspicious and potentially fraudulent insurance claims.
- Answer customer questions regarding deductibles.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Maintenance Coordinator
Sharp Transit/ Account Temps/ Robert Half
10.2020 - Current
- Data Entry
- Ordering Tractor/ Trailer trucks parts from different nationwide vendors
- Diagnosing issues from fleet of truckers
- Sourcing the appropriate vendor's to resolve mechanical issues on the yard
- Tracking and billing maintenance parts; example Purchase orders, Repair Orders, Credit's and Returns/Refunds, Claims
- Inbound/ Outbound calling to schedule Tow's, Rental truck pick up's, Delivery of fuel and Oil
Transportation Dispatcher
Acertus/ Account Temps/ Robert Half
01.2020 - 03.2020
- Help set up new clients with vehicle transport, Title and registration, Vehicle storage, Car care services and compliance services
- Utilizing transportation management system to dispatch vehicles to carriers
- Communicate and problem solve with dispatch staff and other departments
- Getting status updated on vehicles shipped
Pre-Invoice Specialist
Mansfield Energy Corp/AccountantTemps/ Robert Half
11.2019 - 01.2020
- Support set up process for new consigned inventory customers including set up of new billing spreadsheets; collaborate with customer operations team to correct incorrect account set ups.
- Ensure all billings are complete and timely for the month, end close process; gather data for missing deliveries and/or sales not yet posted as required for monthly accruals.
- Using entinuum development software system scheduled daily carrier fuel deliveries for contracted vendors.
Cash Applications Specialist
Mansfield Energy Corp./AccountTemps/Robert Half
08.2019 - 11.2019
- Assist in posting all daily cash receipts.
- Processed payments transfers, posted payments that came in EFT, ACH, item adjustments and wires.
- Processed Canadian eft’s, payments and also bank transfers.
FS&S Clerk
Mansfield Energy Corp/Account Temps/ Robert Half
06.2019 - 08.2019
- Assist techs with processing invoices/entering an data update.
- Collecting and Tracking certificate of insurance for vendors.
- Pulling data from polling fuel equipment.
- Taking entry level service orders from customers.
Escalations Specialist Compliance
Health Insurance Innovations Inc
09.2018 - 05.2019
- Handled escalated calls for patients requesting to change healthcare providers, in result scheduling patient's follow up's, transportation to routine doctors appointments.
- Take inbound escalation calls for patients/members covered by various health insurance plans.
- Ensure daily operations performed-scheduled patients cancellations, patient account maintenance an vendor billing such as discrepancies.
- Conducted meetings and reviews with supervisors and health insurance agents to review members health insurance policies to make sure they are updated and accurate.
Personal Lines Insurance Agent
Progressive Insurance
02.2017 - 09.2018
- Manage 50+ inbound/outbound calls in high-volume call center environment while providing customer service support.
- Assist with customer billing and insurance claims, documented and updated information into a database system.
- Service insurance policies regarding adding or deleting vehicles; drivers, changing coverage's and verifying insurance, amongst other duties.
- Educated prospective customers on how to protect their families and assets.
Customer Service Representative
Rooms To Go Inc
11.2013 - 03.2017
- Taking daily calls from customer's helping setting up in store or online orders to schedule same day or future deliveries using Microsoft suite.
- Confer with customers by telephone or in person to provide information about products or services, intake and entered orders, cancelled accounts or obtained details of customer's complaints.
- Complete contract forms, prepare change of address records, process finance applications.
- Communicated with businesses and customers via phone, email or letter.
Education
GED -
Tampa Bay Testing Center
Tampa, FL06.2011
Skills
- Customer service experience
- Data entry/processing Experience
- Ccc portal
- Billing
- Data entry
- Carfax
- Lexis Nexis
- Excel
- MS Office Suite
- Microsoft suite
- PowerPoint
- ISO
- Transportation
- Licensed property and casualty adjuster in multiple states
Catastrophic Deployment Team -Current
- Responsible for providing support to members of natural or man made catastrophic events
Timeline
Claims Adjuster
USAA
02.2023 - Current
Claims Adjuster
GEICO, Government Employees Insurance
04.2021 - Current
Maintenance Coordinator
Sharp Transit/ Account Temps/ Robert Half
10.2020 - Current
Transportation Dispatcher
Acertus/ Account Temps/ Robert Half
01.2020 - 03.2020
Pre-Invoice Specialist
Mansfield Energy Corp/AccountantTemps/ Robert Half
11.2019 - 01.2020
Cash Applications Specialist
Mansfield Energy Corp./AccountTemps/Robert Half
08.2019 - 11.2019
FS&S Clerk
Mansfield Energy Corp/Account Temps/ Robert Half
06.2019 - 08.2019
Escalations Specialist Compliance
Health Insurance Innovations Inc
09.2018 - 05.2019
Personal Lines Insurance Agent
Progressive Insurance
02.2017 - 09.2018
Customer Service Representative
Rooms To Go Inc
11.2013 - 03.2017
GED -
Tampa Bay Testing Center