Moza Richie
Seattle,WA
Summary
Driven professional with a proven track record in customer service, operations, and team management, now seeking to leverage these skills in a Human Resources role. Experienced in fostering strong interpersonal relationships, resolving conflicts, and streamlining processes to boost efficiency and employee satisfaction. Adept at handling sensitive information with confidentiality and working collaboratively across teams. Passionate about transitioning into HR to apply excellent communication, leadership, and problem-solving abilities to support employee development, enhance workplace culture, and contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Maggianos Little Italy
06.2023 - 07.2024
- Efficiently operated POS system for accurate order entry, billing, and problem-solving with complimentary items, ensuring smooth and timely transactions.
- Cultivated strong guest relationships by delivering exceptional customer service, resulting in increased customer satisfaction and repeat business.
- Adhered to health and safety standards, ensuring a clean and compliant environment, while collaborating with team members to uphold operational excellence.
- Provided expert guidance on menu selections, using active listening and communication skills to tailor suggestions to individual customer preferences.
- Worked closely with kitchen staff to accommodate dietary restrictions and allergies, ensuring safe and personalized dining experiences, while balancing customer needs and restaurant capabilities.
Customer Service Representative
Trophies2Go
08.2021 - 12.2021
- Delivered exceptional phone support, resolving new orders, product inquiries, shipping issues, and troubleshooting challenges with professionalism and a focus on customer satisfaction.
- Leveraged multiple communication channels (phone, email, Amazon, chat, in-person) to process orders precisely, ensuring accuracy and efficiency in all customer interactions.
- Facilitated seamless coordination with production teams to provide timely order updates, optimizing workflow and ensuring on-time fulfillment.
- Promoted operational excellence by identifying process inefficiencies and quality control issues, recommending and implementing solutions that improved performance and customer satisfaction.
Corporate Receptionist
Amazon Headquarters
03.2020 - 10.2020
- Directed high volumes of incoming calls to appropriate contacts, providing swift and efficient support while maintaining a professional and welcoming tone.
- Administered Nondisclosure Agreements (NDAs) for campus visitors, ensuring legal compliance and strict adherence to confidentiality protocols.
- Maintained and updated databases, ensuring data accuracy through regular upkeep and meticulous entry, contributing to streamlined operations.
- Created and managed effective filing systems for electronic and hard copy documents, ensuring quick retrieval of critical information and precise recordkeeping.
- Handled an average of 60 daily calls and 300 emails per week, maintaining an updated contact list and managing confidential records with discretion and accuracy.
Supervisor
United States Air Force, USAF
01.2016 - 03.2020
- Coordinated schedules and daily operations, demonstrating strong organizational skills and attention to detail to ensure a seamless and efficient workflow.
- Fostered collaboration among diverse teams, leveraging communication and leadership abilities to resolve conflicts, promote unity, and achieve shared goals.
- Delivered exceptional customer service by providing clear, courteous, professional phone support, consistently enhancing the customer experience.
- Utilized Microsoft Office Suite to streamline operations and improve customer service efficiency, demonstrating adaptability and technical proficiency.
Education
MBA - Business
Seattle University
Seattle, WA06.2025
Bachelor of Arts - Psychology
California State University - Northridge
Northridge05.2024
Skills
- Written and Verbal Communication
- Interpersonal Skills
- Time Management
- Attention to Detail
- Critical Thinking
- Learning Agility
Certification
Microsoft Office Specialist: Excel Associate (Office 2019)
Timeline
Server
Maggianos Little Italy
06.2023 - 07.2024
Customer Service Representative
Trophies2Go
08.2021 - 12.2021
Corporate Receptionist
Amazon Headquarters
03.2020 - 10.2020
Supervisor
United States Air Force, USAF
01.2016 - 03.2020
MBA - Business
Seattle University
Bachelor of Arts - Psychology
California State University - Northridge
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