Melanie Perez
Elmira
Summary
Results-driven General Manager with a proven track record in operations management, team building, and customer relations. Expertise in training staff and streamlining processes to enhance store performance and drive sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Dandy Mini Mart
Millerton, PA
04.2025 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Oversaw inventory control processes, reducing stock discrepancies through effective management techniques.
- Trained and developed team members on customer service standards and operational procedures.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Coordinated staff schedules to maintain adequate coverage during peak hours, improving efficiency.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment for customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
Food Service Manager
Dandy Mini Mart
Nichols, NY
12.2023 - 04.2025
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained staff on food safety protocols and customer service best practices.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
General Manager
Rye Bar & Restaurant
Elmira, NY
07.2022 - 04.2023
- Fostered a positive work culture that encouraged collaboration and high employee morale among staff members.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Associate Support Team Assistant
Macy's
Horseheads, NY
04.2015 - 03.2016
- Coordinated scheduling and logistics for team meetings, enhancing operational efficiency.
- Managed inventory tracking for office supplies, ensuring timely availability and cost-effectiveness.
- Administer all hiring and onboarding processes
- Train associates to ensure effective job performance
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
Education
High School Diploma -
Southside High School
Elmira, NY06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
Certification
Serv Safe Certfied
Languages
Spanish
Professional Working
Timeline
General Manager
Dandy Mini Mart
04.2025 - Current
Food Service Manager
Dandy Mini Mart
12.2023 - 04.2025
General Manager
Rye Bar & Restaurant
07.2022 - 04.2023
Associate Support Team Assistant
Macy's
04.2015 - 03.2016
High School Diploma -
Southside High School