Mphiwa Mhlanga
Shoreline
Summary
Devoted individual experienced in navigating city streets, providing excellent customer service, and working independently. Possesses a valid driver's license, an excellent driving record, and a reliable vehicle. Skilled in multitasking, communication, and problem-solving with a friendly and professional demeanor. Experienced candidate with proven experience in the delivery industry. Demonstrated ability to navigate complex routes, maintain accurate records and deliver packages in a timely manner. Hardworking professional with proven knowledge of cargo handling, inventory control, and route management. Aiming to leverage my skills to successfully fill the [Job Title] role on your team.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Delivery Driver
Tacoma
11.2023 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Maintained set routes and schedules to meet customer expectations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Adhered to delivery schedules and deadlines.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
Pest Control Technician
Croach
Mukilteo
03.2026 - 05.2026
- Inspected residential and commercial properties for pest infestations.
- Applied safe and effective pest control treatments according to company standards.
- Educated clients on pest prevention methods and treatment options.
- Maintained accurate records of services performed and customer interactions.
- Resolved customer inquiries and concerns regarding pest control services promptly.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
Security Officer
Securitas Security Services USA
Seattle
03.2025 - 02.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, providing immediate assistance.
- Assisted in training new security staff on protocols and safety measures.
- Provided exceptional customer service to visitors while enforcing access control protocols.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Restoration Technician
24-Res tech
Puyallup
09.2024 - 03.2025
- Cleaned and restored water-damaged properties using industry-standard techniques.
- Operated specialized equipment for drying and dehumidification processes.
- Assisted in mold remediation by following safety protocols and guidelines.
- Provided customer support by explaining restoration processes and addressing concerns.
- Collaborated with team members to complete restoration projects efficiently.
- Maintained inventory of supplies and equipment for restoration tasks.
Delivery Driver
Amazon
Covington
04.2024 - 09.2024
- Navigated delivery routes efficiently to ensure timely package arrival.
- Loaded and unloaded packages safely to prevent damage during transit.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Inspected vehicles regularly to ensure safety and operational readiness.
- Collaborated with team members to optimize route planning and efficiency.
- Followed company protocols for handling hazardous materials during transport.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Janitorial Lead
Mulenga Makhungu
Tacoma
08.2023 - 10.2023
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
- Confirmed all packages were properly labeled.
- Adhered to company policies regarding safety and security while on the road.
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
- Fostered an environment of respect, courtesy, and cooperation among employees.
- Supervised the maintenance of floors, walls, carpets, furniture, fixtures.
- Worked closely with upper management to ensure quality standards were met.
Education
BBA - Business Administration
University of Botswana
BotswanaSkills
- Mileage Tracking
- Cargo Handling
- Product Promotion
- Dispatch Communication
- Load Balancing
- Order Verification
- Route Planning
- Safe Driving Record
- Clean Driving Record
- Time Management
- Punctual and Reliable
- Attention to Detail
- Problem-Solving
- Positive Attitude
- Vehicle Cleaning and Maintenance
- Valid Driver's License
- Customer Service
- Warehouse Operations
- GPS navigation
- Delivery documentation
- Safety compliance
- Record keeping
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Positive attitude
- Weather adaptability
- FLUENT IN [LANGUAGE]
References
References available upon request
Timeline
Pest Control Technician
Croach
03.2026 - 05.2026
Security Officer
Securitas Security Services USA
03.2025 - 02.2026
Restoration Technician
24-Res tech
09.2024 - 03.2025
Delivery Driver
Amazon
04.2024 - 09.2024
Delivery Driver
Delivery Driver
11.2023 - Current
Janitorial Lead
Mulenga Makhungu
08.2023 - 10.2023
BBA - Business Administration
University of Botswana