Summary
Overview
Work History
Education
Skills
Certification
Collaboration And Leadership
Interests
Timeline
Generic

Chad F. Wheeler

Sr Engineering Program Manager
Sultan,WA

Summary

Results-driven professional with expertise in creating comprehensive strategies for generative AI and analytics-powered applications, driving business growth through data-driven insights. Proven track record of improving system reliability and user empowerment through network, compute, and security optimizations.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Sr Engineering Program Manager

AT&T
11.2017 - 07.2024
  • Assisted with security patching with sysadmin team for 412 RHEL server hosts - requiring patching to latest OS and software version as well as security compliance kept within standard and organized using puppet and ansible to verify full cloud awareness of patch data is maintained
  • Managed client relationships for new and existing projects utilizing agile methodologies, ensuring quick, precise operations with all stakeholders resulting in a 20% reduction in meetings and communications needed for project execution from start to finish
  • Coordinated compute, network, and storage needs as a technical expert, utilizing JIRA and confluence for best documentation practices for internal and external communications for software development for a reducing follow up meetings by 25% due to accurate, measurable tasks being provided at the end of meetings for easier followup
  • Verified system integrity during powerdowns/outages to minimize client interruption, ensuring maximum uptime by adhering to LabOps Reliability Whitepaper standards to maintain detailed snapshots for any time ranges that allowed for continual improvements and details on how to maintain a 98%+ uptime

Software Engineer/Lead AI Strategist

  • Developed comprehensive strategies for generative AI and analytics-powered applications, aligning with organizational goals and market trends
  • Conducted in-depth research on current AI/analytics applications, identifying new use cases and recommending strategies to improve adoption and scalability resulting in an uptick of roughly 30% usage of AI/ML for router configurations and checks in networking setup
  • Defined and executed detailed product roadmaps incorporating cutting-edge AI advancements and market demands for reduction in labor needs/uptick in efficiency

Project Management

  • Assisted with Firstnet Remote console switch replacement, with 82 switches being replaced and over 2400 Ethernet connections planned with switch merges coordinated via Layer 1, Network, security and compute teams for seamless turnover of new equipment to client with whiteglove handling due to federal contract of 25 year commitment
  • Coordinated with DevOps teams to meet quarterly security standards, ensuring regulatory compliance for high-profile contracts resulting in 98% reachability by clients and staff via the ticket handling whitepaper - defining all customer relations with staff and customer standards set
  • Utilized project management expertise to lead efficient delivery of large programs, balancing the business need and technical constraints, balancing 3-5 large scale projects utilizing steady agile methodology to make compounding progress on each task at hand

Technical Expertise

  • Network infrastructure & security management with Wireshark lead to finding network path faults leading to up to 3x faster connectivity resolution in both new and existing builds utilizing CISCO, Palo Alto and Ericsson network equipment
  • Verification of compute host hardware if POST failed during power maintenance as inventory of what parts failed, warranty status of hardware, how to proceed forward with minimum cost impact from a "big picture" perspective of best customer experience
  • Security team warned of all zeroday issues as well as upcoming issues with maintenance / patching that will lead to potential breaches with resolution/prevention
  • GPT4, Gemini, HuggingFace and other models honed to perfect ai usage in and outside the company utilizing Nvidia architecture

Collaboration & Leadership

  • Educated staff on AI benefits and internal ChatGPT bot usage, promoting collaboration and servant leadership within IT organization via live presentations
  • Conducted customer-centric meetings to actively listen to concerns and address them in verbal and written communication

Education

High School Diploma -

Reed City High School
Reed City, Michigan
05.2001 -

Skills

Network infrastructure management

Certification

Google Cybersecurity, Google / Coursera

Collaboration And Leadership

  • Educated staff on AI benefits and internal ChatGPT bot usage, promoting collaboration and servant leadership within IT organization via live presentations.
  • Conducted customer-centric meetings to actively listen to concerns and address them in verbal and written communication.

Interests

LLM, linux, automation, RF communications, Azure/AWS/Docker

Maintains a homelab with focus on AI/Machine learning, VM/Containers, network attached storage solutions and cybersecurity to stay tuned in the cutting edge of tech This lab features autogen ai, LM studio and have produced a telegram bot in use today for assistance in troubleshooting queries

Timeline

Sr Engineering Program Manager

AT&T
11.2017 - 07.2024

High School Diploma -

Reed City High School
05.2001 -

Software Engineer/Lead AI Strategist

Project Management

Technical Expertise

Collaboration & Leadership

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Chad F. WheelerSr Engineering Program Manager