M. Rena Ortiz
Tulsa,OK
Summary
Remote Paralegal Support Specialist with 9+ years in Mass Tort Litigation. Proven ability to manage cases, solve problems, and prepare documents, leading to improved project outcomes and client satisfaction. Strong communication skills foster positive relationships with clients and colleagues, supporting organizational goals.
Overview
20
20
years of professional experience
Work History
Paralegal Support
Morgan & Morgan Law Firm
Tulsa, Oklahoma
04.2017 - 06.2026
- Supported litigation paralegals in mass tort cases, ensuring efficient case management.
Evaluated claim eligibility and maintained ongoing communication with clients during processes.
Maintained accuracy in case files to comply with legal standards through regular updates.
Reviewed and ordered medical documents to aid in critical case evaluations and decisions.
Streamlined document retrieval by processing and organizing mail via Docufree.
Facilitated case progression by creating, uploading, and mailing essential documents.
Partnered with litigation paralegals to ensure projects adhered to established timelines.
Warehouse Supervisor
Eldorado Trading Company
Broomfield, Colorado
01.2013 - 03.2017
- Oversaw performance and morale of over 45 employees to drive productivity.
Developed weekly and daily schedules aligned with business demands.
Executed evaluations every six months to assess employee performance.
Worked alongside team members to foster a positive workplace environment.
Maintained consistent flow of $250,000 in daily orders shipped. - Coordinated inventory management and optimized stock levels across storage areas.
- Trained and mentored new staff on warehouse procedures and equipment usage.
- Oversaw performance and morale of over 45 employees to drive productivity.Developed weekly and daily schedules aligned with business demands.Executed evaluations every six months to assess employee performance.Worked alongside team members to foster a positive workplace environment.Maintained consistent flow of $250,000 in daily orders shipped.
Customer Service Representative
Comcast Communications
Fort Myers, Florida
11.2009 - 12.2012
- Handled incoming calls on billing, technical support, and account management, enhancing customer understanding and service experience. Troubleshot three levels of digital services: cable television, high-speed internet, and home phone line. Managed customer compliments and complaints, ensuring resolution and maintaining high satisfaction levels. Scheduled, rescheduled, and confirmed appointments to optimize service delivery. Directed customers to appropriate departments for efficient issue resolution. Resolved issues related to Comcast services, achieving positive outcomes for customers and fostering loyalty. Provided technical support and assistance with billing inquiries to enhance service experience.
- Assisted customers with service inquiries and account management tasks.
- Addressed technical issues by applying troubleshooting procedures and utilizing customer support tools.
- Informed customers about products and services to improve their understanding and experience.
Customer Service Representative
Experian Consumer Direct
Van Buren, Arkansas
02.2006 - 09.2009
- Resolved incoming customer inquiries on Experian and Equifax reports regarding identity theft, ensuring accurate information and support. Assisted customers in identifying and resolving fraudulent activity on credit reports through thorough follow-up. Streamlined daily tasks for customer service reps with Help Desk team, improving efficiency. Supervised overnight team for American Express, implementing an email ticketing system for chargeback processing. Oversaw identity theft protection services for Discover, coordinating efforts across multiple teams to ensure comprehensive support.
- Addressed customer complaints through effective listening and communication skills. using effective listening and communication skills.
- Assisted customers with inquiries regarding services and billing issues.
- Delivered product information to improve customer understanding of services. to enhance customer understanding of services.
Education
High School Diploma -
Moore High School
Moore Oklahoma05-1985
Skills
- Case management
- Legal research
- Document preparation
- Medical document review
- Paralegal assistance
- Problem solving
- Time management
- Team collaboration
- Effective communication
Timeline
Paralegal Support
Morgan & Morgan Law Firm
04.2017 - 06.2026
Warehouse Supervisor
Eldorado Trading Company
01.2013 - 03.2017
Customer Service Representative
Comcast Communications
11.2009 - 12.2012
Customer Service Representative
Experian Consumer Direct
02.2006 - 09.2009
High School Diploma -
Moore High School