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Mret Hein
New York,NY
Summary
People-focused and energetic team player excited to offer a background of over 3 years of top-of-the-line customer service. Eager to grow friendly & professional relationships with guests and colleagues alike to provide customers a special experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
SHOSHIN 68
New York, NY
01.2026 - 05.2026
- Provided attentive, high-quality table service in a fast-paced sushi restaurant environment while maintaining professionalism and strong customer rapport.
- Explained sushi, sashimi, rolls, appetizers, beverages, and daily specials to guests, answering menu questions and making recommendations based on preferences and dietary needs.
- Accurately took dine-in, and phone reservations while coordinating with kitchen and sushi bar staff to ensure timely and correct service.
- Managed multiple tables at once, including seating, order entry, food running, drink refills, check-ins, and payment processing.
- Handled POS transactions, cash, credit card payments, split checks, and end-of-shift closing duties with accuracy.
- Maintained cleanliness and organization of dining areas, server stations, menus, and table settings according to restaurant standards.
- Resolved guest concerns calmly and professionally to support customer satisfaction and repeat business.
- Collaborated with coworkers during peak hours to improve service flow, table turnover, and overall guest experience.
Server/Bartender
Rangoon Chelsea
Chelsea, NY
01.2024 - 12.2025
- Demonstrated exceptional multitasking skills during peak hours, accurately managing up to over 10 tables at a time.
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in an time efficient manner during peak hours.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals.
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings.
- Consistently earned positive feedback ratings and reviews by establishing rapport with patrons and providing friendly, responsive service.
Customer Service Representative
DMM Traders Inc
Diamond District, NY
10.2021 - 12.2023
- Took up customer inquiries and orders about precious color stones through telephone and email communications systems.
- Assisted in exhibiting and engaging with customers at jewelry trade shows to guide them through the products (GJX,JCK, JA NY Shows).
- Assisted the sales manager in generating on average sixty thousand dollars in revenue from sales at trade shows.
- Coordinated/resolved issues with vendors for stock and importing.
- General bookkeeping and handles company's bank account.
- Handled shipping and receiving, tracking, creating memos and invoices, tracking payments, conducting inventory checks.
- Picked up and returned precious color stones while maintaining the proper paperwork and records.
- Ran various routine errands, as required.
- Knowledge of computers, excel and basic office procedures.
Busboy/waiter
Grace Street Cafe and Desserts
Koreatown, NY
02.2019 - 12.2019
- Recorded food and drink orders and served customer requests to the highest standards.
- Maintained full product knowledge of menu & specials.
- Made suggestions to customers based on preferences.
- Coordinated with other staff members in a very fast-paced environment to maximize customer satisfaction.
- Supported other restaurant staff by stocking supplies, clearing and setting tables efficiently to reduce wait times.
- Help managers train new serving staff.
Sales/customer Representative
A-1 Virtual Reality
05.2018 - 01.2019
- Greeted every customer with a smile and offered them assistance to enhance their experience.
- Provided explanations to every interested customer to try selling them VR glasses and VR rides.
- Opened and closed the cash registers daily.
- Did regular physical and server checkup for VR machine and equipment daily.
- Handled all financial transactions.
- Deposited substantial amount of sales’ cash to manager’s bank accounts.
- Trained a group of employees.
Education
Bachelor's degree -
LaGuardia Community College
Long Island City, NY12-2019
Skills
- Serving
- Critical-Thinking
- Bartending
- Detail-Oriented
- Customer Service
- Food preparation
- Verbal Communication
- Relationship-Building
- Bussing
- Food handling
- Collaborated Teamwork
- Technology-savvy
- Sales
- Multi-tasking
- POS
- English
- Burmese
Certification
- Food Handler Certification
- Driver's License
Languages
English
Interpretation
Timeline
Server
SHOSHIN 68
01.2026 - 05.2026
Server/Bartender
Rangoon Chelsea
01.2024 - 12.2025
Customer Service Representative
DMM Traders Inc
10.2021 - 12.2023
Busboy/waiter
Grace Street Cafe and Desserts
02.2019 - 12.2019
Sales/customer Representative
A-1 Virtual Reality
05.2018 - 01.2019
Bachelor's degree -
LaGuardia Community College