Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tuleen Ghazal

Billerica,MA

Summary

Motivated internship student pursuing a degree in Criminal Justice with exceptional collaboration, organizational, and time management skills. Committed to advancing career and gaining valuable work experience. Proficient in Google Sheets and Excel, with strong problem-solving, critical thinking, and effective communication skills. Known for fostering team collaboration and adapting to changing demands. Utilize analytical skills and innovative solutions to achieve success in all endeavors.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Redstone American Grille
09.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Shift Leader/Manager

Chick-fil-A
09.2020 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.

Server

Border Cafe
03.2024 - 09.2024
  • Efficiently and quickly serve all tables I have, being sure I am giving attention to all tables
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

No Degree - Criminal Justice

Middlesex Community College
Bedford, MA
06.2028

High school -

Billerica Memorial High School
Billerica, MA
10.2024

Skills

  • Shift Management
  • Food Service
  • Food Safety
  • Cash Handling
  • Cashiering
  • Cleaning Experience
  • Food Preparation
  • Expediting
  • Management
  • Leadership
  • Serving Experience
  • Serving
  • Strong Work Ethic
  • Hospitality service expertise
  • Sales Techniques
  • Google Sheets
  • Excel
  • Conflict de-escalation
  • Patience and Empathy
  • Punctual and Hardworking
  • Responsible and Adaptable

Certification

  • ServSafe, 09/01/24
  • TIPS, 09/01/24

Timeline

Server

Redstone American Grille
09.2024 - Current

Server

Border Cafe
03.2024 - 09.2024

Shift Leader/Manager

Chick-fil-A
09.2020 - Current

High school -

Billerica Memorial High School

No Degree - Criminal Justice

Middlesex Community College

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Tuleen Ghazal