Michael Amos
Palace Restaurant and Saloon
Virginia City,NV
30
years of professional experience
Results-driven Restaurant Manager with a strong focus on team management, inventory control, and customer engagement. Proven track record in optimizing labor costs and enhancing service quality.
Work History
Server
7 Years- Assisted in training new servers on menu items and service procedures.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Implemented efficient workflow strategies to optimize table turnover rates.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Restaurant Manager
9 Years 4 Months- Supervised daily operations, ensuring adherence to service standards and operational procedures.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to ensure timely food preparation and quality control.
- Developed schedules for front-of-house personnel, balancing labor costs with service needs.
- Managed budgeting processes, tracking expenses and implementing cost-saving measures effectively.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Picker
4 Months- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Selected and packed orders accurately to meet daily shipping deadlines.
- Maintained inventory accuracy through regular cycle counts and adjustments.
- Collaborated with team members to optimize workflow and improve productivity.
- Adhered to safety protocols, ensuring compliance with company standards.
- Utilized handheld scanners for tracking inventory movements in real-time.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Server
1 Year- Provided exceptional customer service in high-volume dining environment.
- Accurately took and processed orders using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Casino General Manager
3 Years 3 Months- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented strategic plans to enhance revenue growth and operational efficiency.
- Directed staff training programs to improve service quality and employee performance.
- Analyzed market trends to identify opportunities for business development and expansion.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Server
4 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Restaurant Manager
2 Years- Supervised daily operations, ensuring adherence to service standards and operational procedures.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to ensure timely food preparation and quality control.
- Developed schedules for front-of-house personnel, balancing labor costs with service needs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Car Salesman
1 Year- Engaged customers to assess needs and recommend suitable vehicle options.
- Demonstrated vehicle features and benefits, enhancing customer understanding and satisfaction.
- Built rapport with clients through exceptional service, resulting in repeat business and referrals.
- Collaborated with finance team to streamline loan processes for effective customer transactions.
- Maintained up-to-date knowledge of product offerings, industry trends, and competitors' pricing strategies.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
Cell Phone Repair Technician
3 Months- Diagnosed hardware and software issues in various smartphone models.
- Utilized specialized tools for precision repairs, ensuring high-quality outcomes.
- Assisted customers with troubleshooting and device setup inquiries effectively.
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
Security Officer
1 Year- Monitored surveillance systems to detect and report suspicious activities.
- Conducted regular patrols to ensure safety of guests and property.
- Enforced casino policies and procedures to maintain a secure environment.
- Responded promptly to incidents, providing first aid when necessary.
Army Recruiter
4 Years 9 Months- Assisted in sourcing and screening candidates for diverse Army positions.
- Coordinated recruitment events to engage potential applicants and promote opportunities.
- Developed and maintained relationships with local organizations to enhance candidate pipelines.
- Conducted interviews and evaluated candidates' qualifications against job requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Switch Board Operator
4 Years 9 Months- Operated multi-line switchboard, directing calls efficiently to appropriate personnel.
- Managed incoming and outgoing communications, ensuring timely responses for mission-critical operations.
- Coordinated communication between departments, facilitating effective information flow within the organization.
- Assisted in training new personnel on switchboard operations and communication best practices.
- Connected callers with appropriate professional, department, or business.
Supply Room Clerk
4 Years 9 Months- Managed inventory levels for supplies, ensuring timely restocking and availability.
- Processed requisitions efficiently to support operational readiness and mission success.
- Maintained accurate records of supply transactions using military logistics systems.
- Coordinated with various departments to fulfill supply requests and resolve discrepancies.
- Trained new personnel on supply management protocols and safety procedures.
- Conducted regular audits of supply inventory to enhance accountability and accuracy.
- Supported smooth operations within the department by promptly addressing any supply shortages or discrepancies.
- Ensured compliance with safety regulations related to material handling/storage practices within the supply room environment.
- Maintained a clean, organized, and safe work environment to ensure efficient access to supplies for all staff members.
Education
- Deaf Studies
Romeo Identifier With MOS - Recruiting
92 Y (MOS) - Supply Room
31 F (MOS) - Switch Board Operator
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Operations management
Point of sale (POS) system operation
Shift management
Customer-oriented
Organization and prioritization
Food service background
Staff scheduling
Schedule coordination
Supervisory skills
Recruitment
Kitchen equipment operation and maintenance
Order delivery practices
Supply chain management
Resource allocation
Employee schedule management
Stable work history
Full service restaurant background
Purchasing and cost control
Labor and food cost control
Customer service
Reliable and responsible
Inventory management
Safe food handling
Staff supervision
Coaching and mentoring
Training and onboarding
Scheduling staff
Money handling
Employee supervision
Recruitment and hiring
Quality control
Calm and pleasant demeanor
Scheduling
POS terminal operation
Payroll administration
Cost controls
Purchasing
Health code compliance
Front of house management
ServeSafe manager
Sanitation
Sales promotion
ServSafe food manager
Timeline
Picker
PepsiCo
03.2023 - 07.2023Read More
Restaurant Manager
Palace Restaurant and Saloon
04.2017 - CurrentRead More
Server
Palace Restaurant and Saloon
04.2017 - 04.2018Read More
Casino General Manager
Mark Twain Casino
01.2014 - 04.2017Read More
Server
Del Rio
09.2013 - 01.2014Read More
Restaurant Manager
Blind Onion Pizza
12.2011 - 12.2013Read More
Car Salesman
Dolan Toyota
12.2010 - 12.2011Read More
Cell Phone Repair Technician
West
09.2010 - 12.2010Read More
Server
Palace Restaurant and Saloon
12.2003 - 12.2010Read More
Security Officer
Nugget Casino
09.2002 - 09.2003Read More
Army Recruiter
US Army
11.1996 - 08.2001Read More
Switch Board Operator
US Army
11.1996 - 08.2001Read More
Supply Room Clerk
US Army
11.1996 - 08.2001Read More
Western Nevada College
from Deaf Studies
Read More
Army Recruitimg School
Romeo Identifier With MOS from Recruiting
Read More
Quatermaster School
92 Y (MOS) from Supply Room
Read More
Signal Corp School
31 F (MOS) from Switch Board Operator
Read More
Essex High School
High School Diploma
Read More