Accomplished leader with a proven track record at Summit Tour & Travel, enhancing company performance through strategic planning and operational excellence. Skilled in crisis management and staff training, I've driven significant improvements in customer satisfaction and productivity. Expert in contract negotiation and team building, my approach has consistently resulted in robust business development and financial management.
Hi, I’m
Mr Kim Pretzer
Orlando,FL
Summary
Overview
39
years of professional experience
Work History
Summit Tour & Travel
President-Owner
09.1998 - Current
Job overview
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Four Seasons Tours & Travel
Sales Manager
10.1993 - 08.1998
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Lancaster City Schools
Music Coordinator
06.1987 - 06.1992
Job overview
- Managed budgets and negotiated contracts with vendors, leading to cost-effective event production.
- Coordinated sound checks and equipment setup for live performances, ensuring optimal audio quality.
- Evaluated post-event feedback from attendees or clients to identify areas of improvement for future endeavors.
- Organized workshops and training sessions for team members, promoting skill development and continuous improvement.
Athens High School
Band Director
06.1985 - 06.1987
Job overview
- Promoted teamwork within ensembles leading to improved collaboration between sections during performances.
- Provided constructive feedback during rehearsals, helping students grow as musicians and performers.
- Inventoried, maintained, repaired, and purchased new instruments and gear for department.
- Managed inventory of instruments, sheet music, accessories, ensuring proper maintenance and availability for all band members.
Education
Ohio UniversityAthens, OH
Master Of Arts from Music Administration
06.1978
University Overview
Ohio UniversityAthens, OH
Bachelor Of Music from Music Education
06.1977
University Overview
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
- Operations Management
- Staff Training
- Project Management
- Sales and Marketing
- Business Development
- Contract Negotiation
- Budget Management
- Negotiation
- Company Representation
- Strategic Visioning
- Process Improvement
- Vendor Sourcing and Negotiations
- Financial Management
- Contract Management
- Event Planning
- Staff Management
Accomplishments
Accomplishments
Outstanding Student in Music Education at Ohio University School of Music, June, 1977
Instituted a Guest Composer and Guest Conductor Series at Mason, Athens and Lancaster High School
Member of the Disney Youth Advisory Council in the first full year of establishing the company Summit Tour & Travel and years to follow
Award for most on time travel company from Planet Hollywood
Served on committees for Student Youth Travel Association (SYTA) and asked a few times to run for President of the organization but could not commit three years to it as I would have had to give up but honored to be asked over all the other travel companies in the nation
Timeline
President-Owner
Summit Tour & Travel
09.1998 - Current
Sales Manager
Four Seasons Tours & Travel
10.1993 - 08.1998
Music Coordinator
Lancaster City Schools
06.1987 - 06.1992
Band Director
Athens High School
06.1985 - 06.1987
Ohio University
Master Of Arts from Music Administration
Ohio University
Bachelor Of Music from Music Education
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