Stephen Welding
Milton,FL
Summary
Dynamic leader with a proven track record at Sunrise Skillet Inc., enhancing customer satisfaction and driving revenue growth through strategic planning and operational excellence. Skilled in crisis management and employee relations, I successfully implemented initiatives that optimized profitability while fostering a collaborative team environment.
Overview
41
41
years of professional experience
Work History
President-owner
Sunrise Skillet Inc. DBA SunKissed Tanning Center
New Kensingon PA
11.2009 - 08.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
President-owner
Dalin Inc. DBA Clearwaterz Restaurant & Nightclub
Greensburg, PA
11.2001 - 10.2009
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Crew Supervisor-Millwright
Quality Installation
Winter Haven, FL
06.1981 - 10.2001
- Collaborated with management on process improvements, contributing to increased efficiency and cost reduction initiatives.
- Streamlined communication among team members for improved collaboration and overall job satisfaction.
- Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.
- Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
- Maintained accurate records of employee attendance, performance metrics, and disciplinary actions for informed decision-making purposes.
- Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
- Reviewed technical documentation such as blueprints, schematics, and manuals to accurately assess equipment conditions or plan for maintenance activities.
- Optimized equipment lifespan through proactive monitoring of wear patterns and making adjustments as needed.
Education
High School Diploma -
Lyman High School
Longwood, FL06-1981
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Employee relations
- Crisis management
- Profitability optimization
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
President-owner
Sunrise Skillet Inc. DBA SunKissed Tanning Center
11.2009 - 08.2022
President-owner
Dalin Inc. DBA Clearwaterz Restaurant & Nightclub
11.2001 - 10.2009
Crew Supervisor-Millwright
Quality Installation
06.1981 - 10.2001
High School Diploma -
Lyman High School