Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 years of progressive IT experience.
Hi, I’m
Michael McCoy
Atlanta,GA
Summary
Overview
8
years of professional experience
4
Certification
Work History
T-Mobile
Senior Systems Administrator
09.2020 - Current
Job overview
- Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
- Reduced security incidents with proactive monitoring and timely patching of systems.
- Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
- Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
Fulton County Schools
System Administrator
09.2018 - 11.2020
Job overview
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Diagnosed and resolved hardware and software issues.
NCR Corporations
Desktop Support Engineer
02.2018 - 09.2018
Job overview
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Developed detailed documentation for internal procedures and processes to promote consistency among team members.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
First Data
Senior Technical Analyst
12.2015 - 02.2018
Job overview
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Computer Science
03.2025
University Overview
Chattahoochee Technical CollegeMarietta, GA
Associate of Applied Science from Network And System Administration
05.2019
University Overview
Skills
- Windows Administration
- Backup and Recovery
- Network Administration
- IT Security Management
- Technical Troubleshooting
- Virtualization Technologies
- Cloud Computing
- Hardware Installation
- New Technology Integration
- Server Hardware Maintenance
Certification
- Network Support Specialist
- Network Administrator
- Microsoft Network Administrator
- PC Repair and Network Technician
Timeline
Senior Systems Administrator
T-Mobile
09.2020 - Current
System Administrator
Fulton County Schools
09.2018 - 11.2020
Desktop Support Engineer
NCR Corporations
02.2018 - 09.2018
Senior Technical Analyst
First Data
12.2015 - 02.2018
Colorado Technical University
Bachelor of Science from Computer Science
Chattahoochee Technical College
Associate of Applied Science from Network And System Administration
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