M. Rocio Pacheco
Avila Beach,CA
Summary
Bilingual English-Spanish administrative professional with experience providing client support, managing confidential information, coordinating schedules, and maintaining accurate records. Skilled in handling sensitive matters with professionalism, building rapport with diverse clients, and managing multiple priorities in fast-paced environments. Strong attention to detail, organizational skills, and commitment to delivering exceptional customer service. Seeking to leverage administrative and communication skills in a customer care and intake specialist role.
Overview
15
15
years of professional experience
Work History
Admin Assistant
La Quinta Hotel by Wyndham Hotels
San Luis Obispo, CA
02.2025 - 03.2026
- Managed 2 to 4 weekly group bookings ranging from 6 to 100 guests and 6 to 50 room reservations, maintaining negotiated rate documentation and booking records within Oracle hospitality software.
- Coordinated communications among vendors, group coordinators, management, and front desk staff to ensure accurate reservation records and timely updates.
- Maintained tracking calendars and communicated reservation changes affecting approximately 60 staff members across multiple departments.
- Assisted with accounts payable processing by entering and tracking approximately 20 vendor invoices per week.
- Reviewed reservation records for accuracy, resolved booking discrepancies, and supported administrative projects, data entry, and recordkeeping.
- Handled confidential guest and business information while delivering professional customer service.
Front Office Manager
San Luis Business Center
San Luis Obispo, CA
05.2024 - 02.2025
- Managed office and conference room scheduling for approximately 20 business tenants, coordinating 1- 6 conference room reservations weekly for long-term tenants and visiting clients.
- Processed payments and maintained accurate client account records, contracts, reservation agreements, and tenant files.
- Served as the primary point of contact for approximately 15 daily tenant and visitor interactions, providing professional support in person, by phone, and through email correspondence.
- Coordinated mail distribution for 20 tenant businesses and handled confidential business correspondence.
- Maintained building access by issuing and updating door passcodes and access credentials for authorized tenants, their employees and visitors.
- Supported daily office operations through records management, scheduling, administrative coordination, and customer service.
Paraeducator
Lucia Mar and San Luis Coastal Unified School districts
San Luis Obispo County, CA
06.2023 - 05.2024
- Supported classrooms of 20+ students and provided individualized assistance when needed.
- Collaborated with 6 teachers and multidisciplinary specialists.
- Maintained documentation and implemented behavior intervention strategies.
Customer Service Agent (part time)
Skywest Airlines
San Luis Obispo, CA
03.2023 - 12.2023
- Assisted approximately 60 passengers per shift across 2 - 3 flights.
- Verified travel documents, processed reservations, and communicated baggage procedures.
- Coordinated with multiple departments to support efficient operations.
Assistant Roving Property Manager
People's Self Help Housing
San Luis Obispo County, CA
07.2022 - 05.2023
- Supported operations across 1 - 3 affordable housing properties and maintained records for approximately 20 households.
- Prepared and reviewed recertification, income verification, and compliance documentation for households with 1 - 4 adults.
- Maintained tenant records in Yardi and coordinated resident requests.
Temporary Leasing Professional
Amara Apartments
Santa Maria, CA
04.2022 - 07.2022
- Conducted apartment tours, maintained applicant records, prepared leasing documents, and coordinated move-ins.
Shelter Support Specialist
Pathway Family Services
Santa Maria, CA
11.2019 - 04.2020
- Maintained case documentation and compliance records while supporting resource families and foster youth.
Child Development Specialist
Mariposas Project
Santa Barbara County, CA
06.2018 - 07.2019
- Provided bi-weekly developmental intervention services to 8 children ages 0-3 to support developmental milestones and family-centered goals.
- Prepared evaluations, progress reports, and recommendations while maintaining confidential client records and collaborating with 3 - 4 multidisciplinary teams.
Outreach Consultant/ Counselor
Family Service Agency at Santa Maria Bonita School District
Santa Maria, CA
10.2017 - 06.2018
- Maintained program documentation and coordinated educational activities for students and families.
- Provided counseling services and conducted assessments for approximately 20 students weekly while collaborating with school personnel to support student development and program goals.
Field Operations Associate
Google
Venice Beach, CA
03.2017 - 12.2017
- Collected, verified, and uploaded GIS data while meeting project deadlines across multiple states.
- Collected and processed data from approximately 30-80 locations daily across California, Florida, and North Carolina, maintaining accuracy and quality standards for Google Maps projects.
Sales Manager and Keyholder
NTS Desigual
New York, NY
08.2011 - 08.2013
- Supervised staff and coordinated daily operations, supporting onboarding and ensuring accurate record-keeping.
Education
B.A. - Psychology, Business Administration
The City College of New York (CCNY)
New York, NY06-2016
Skills
Administrative Support
Client Relations
Customer Service
Data Entry
Document Management
File Organization
Calendar Management
Scheduling Coordination
Records Management
Information Confidentiality
Data Accuracy
Document Review
Information Research
Compliance Support
Accounts Payable
Effective Communication
Problem Solving
Attention to Detail
Time Management
Resourceful
Timeline
Admin Assistant
La Quinta Hotel by Wyndham Hotels
02.2025 - 03.2026
Front Office Manager
San Luis Business Center
05.2024 - 02.2025
Paraeducator
Lucia Mar and San Luis Coastal Unified School districts
06.2023 - 05.2024
Customer Service Agent (part time)
Skywest Airlines
03.2023 - 12.2023
Assistant Roving Property Manager
People's Self Help Housing
07.2022 - 05.2023
Temporary Leasing Professional
Amara Apartments
04.2022 - 07.2022
Shelter Support Specialist
Pathway Family Services
11.2019 - 04.2020
Child Development Specialist
Mariposas Project
06.2018 - 07.2019
Outreach Consultant/ Counselor
Family Service Agency at Santa Maria Bonita School District
10.2017 - 06.2018
Field Operations Associate
Google
03.2017 - 12.2017
Sales Manager and Keyholder
NTS Desigual
08.2011 - 08.2013
B.A. - Psychology, Business Administration
The City College of New York (CCNY)