Rose Joseph
Port Saint Lucie,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant / CPT
Florida Community Health Centers
Fort Pierre, FL
02.2021 - Current
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Performed patient assessments, including vital signs and medical history documentation.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
- Adhered to HIPAA regulations while handling confidential patient information.
- Prepared laboratory specimens for analysis and organized lab results.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Supervisor
Walmart
Pompano Beach, FL
06.2005 - 12.2020
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Medical Assistant
Deer Creek Chiropractic
Deerfield Beach, FL
02.2013 - 06.2019
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant
Elite Obstetrics & Gynecology
Pompano Beach, FL
01.2013 - 01.2015
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
Education
Associate of Applied Science - Medical Assistant
City College - Fort Lauderdale
Fort Lauderdale, FL07-2005
Certification - Phlebotomy
EMC
Port St LucieSkills
- Medical Records Management
- Privacy and confidentiality
- Medical terminology proficiency
- Medical Coding
- Insurance Verification
- Regulatory Compliance
Certification
Phlebotomy , CNA
Accomplishments
Employee of the year
Timeline
Registered Medical Assistant / CPT
Florida Community Health Centers
02.2021 - Current
Medical Assistant
Deer Creek Chiropractic
02.2013 - 06.2019
Medical Assistant
Elite Obstetrics & Gynecology
01.2013 - 01.2015
Supervisor
Walmart
06.2005 - 12.2020
Associate of Applied Science - Medical Assistant
City College - Fort Lauderdale
Certification - Phlebotomy
EMC
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