Mrunmai Gadbail
Canton
Summary
Dynamic customer support professional with a proven track record at Penney OpCo LLC, adept at high-volume case management and issue resolution. Skilled in SQL and clear communication, I excel in enhancing customer satisfaction while efficiently managing transactions and account discrepancies. Committed to delivering exceptional service and maintaining compliance.
Overview
9
9
years of professional experience
Work History
Customer Support / Service Associate
Penney OpCo LLC
Troy
07.2021 - 05.2023
- Handled high-volume customer requests, ensuring urgency, accuracy, and high levels of customer satisfaction.
- Managed daily customer support interactions via phone and in person, resolving payment, account, and order-related issues to enhance customer experience.
- Assisted customers with online order placement and troubleshooting, ensuring clarity on pricing, product availability, and order status.
- Supported merchandise returns and issue resolution by evaluating customer concerns and applying company policies.
- Processed card payments, cash checks, and account servicing while maintaining confidentiality and compliance.
- Performed daily cash reconciliation and reporting, ensuring accuracy and audit readiness.
Customer Service Associate
Central Bank of India
Karanja Lad
07.2014 - 11.2017
- Delivered end-to-end customer support for banking services including account opening, deposits, withdrawals, card services, and money transfers.
- Processed 200+ customer transactions daily, prioritizing urgent and high-risk requests for timely resolution.
- Investigated and resolved customer issues regarding transactions and account discrepancies, enhancing customer satisfaction.
- Clarified financial processes for customers of varying technical backgrounds, improving their understanding and confidence.
- Supported daily cash vault balancing and maintained accurate financial records.
- Assisted with loan documentation processing and supported internal and external audits.
Education
Bachelor’s Degree - Information Technology
Skills
- Customer support
- Case management
- Account & Transaction Management
- Troubleshooting issues
- SQL
- SQL queries
- Microsoft Excel
- Advanced Excel
- Rapid system learning
- Platform adaptability
- Prioritization & Time Management
- Clear communication
Timeline
Customer Support / Service Associate
Penney OpCo LLC
07.2021 - 05.2023
Customer Service Associate
Central Bank of India
07.2014 - 11.2017