Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ROQUINTA MANNING

ROQUINTA MANNING

Fort Worth,TX

Summary

Motivated customer service leverages diplomatic communication and levelheaded approach to resolve issues.

Customer service representative with a strong track record in resolving inquiries and enhancing client experiences. Leverages effective communication to educate customers on insurance options, ensuring informed decisions and improved satisfaction.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Fidelity and guarantee Life
Plano, Texas
08.2023 - 08.2026
  • Resolved customer complaints through effective communication and problem-solving.
  • Educated customers on insurance products and coverage options.
  • Assisted clients with policy inquiries and claims processing.

Customer Service Representative

Globe Life Insurance
Mckinney, Tx
08.2021 - 12.2023
  • Answered customer questions about policies and procedures, fostering positive interactions and enhancing customer understanding.
  • Investigated and resolved customer concerns regarding order inquiries and delivery tracking, ensuring timely updates and maintaining trust.
  • Anticipated customer needs and provided expert support, contributing to overall satisfaction and loyalty.

Manager

Tarrant county
Fort Worth, Tx
04.2012 - 06.2016
  • Covered daily business requirements with well-organized schedule and properly delegated assignments.
  • Trained staff in primary roles and strategies for exceeding goals each day.
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies.

Billing Clerk

Dr. Mayberry Stephen
Fort Worth, Tx
02.2009 - 05.2012
  • Reconciled clients' contracts by helping billing manager process detailed invoices.
  • Helped staff and outside providers determine correct billing values.
  • Issued invoices and bills to customers via mail and e-mail.

Manager

Calab Inc
Grand Prairie, Tx
01.1993 - 04.2012
  • Covered daily business requirements with well-organized schedule and properly delegated assignments.
  • Trained staff in primary roles and strategies for exceeding goals each day.
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies.

Education

OD Wyatt High School
Fort Worth, Tx

Skills

  • Call Management
  • Policy education
  • Customer support
  • Insurance knowledge
  • Customer engagement
  • Active listening
  • Effective communication

Languages

English, Fluent

Timeline

Customer Service Representative

Fidelity and guarantee Life
08.2023 - 08.2026

Customer Service Representative

Globe Life Insurance
08.2021 - 12.2023

Manager

Tarrant county
04.2012 - 06.2016

Billing Clerk

Dr. Mayberry Stephen
02.2009 - 05.2012

Manager

Calab Inc
01.1993 - 04.2012

OD Wyatt High School
ROQUINTA MANNING