Michael Samuel Ortega
1520 Sw 125th Ct Miami,FL
Summary
Motivated Logistics Supervisor offering 9 years of experience in efficiently managing the flow of goods. Focused on maximizing productivity by overseeing performance, maintaining status on the movement of goods, managing warehouse layouts for storage capacity and negotiating rates with carriers. Skilled in maintaining constant contact with carriers and employees to deliver goods efficiently. Skilled in managing outbound operations with focus on efficiency and productivity. Experience includes supervising teams, coordinating logistics, and implementing process improvements. Strengths include strong leadership skills, ability to solve complex problems, and adaptability in changing environments. Previous roles have demonstrated significant improvement in operational workflow and team performance.
Overview
18
18
years of professional experience
Work History
Outbound Operations Supervisor
Harvest Sherwood Food Distributors
Miami, FL
01.2024 - Current
- Provided coaching and feedback to employees in order to improve their productivity and job satisfaction levels.
- Developed and managed a team of 10 outbound operations employees to ensure daily objectives were met.
- Organized regular meetings with staff members to discuss performance issues, process improvements, and career development plans.
- Conducted weekly audits of outbound calls in order to assess the effectiveness of current processes and procedures being used by staff members.
- Monitored employee performance on a daily basis to ensure adherence to quality standards.
- Analyzed data from customer surveys to gain insights into customer needs and preferences.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
Logistics Supervisor
Apollo Group
Miami, FL
08.2021 - 01.2024
- Planned and arranged logistics required shipments.
- Designed warehouse layouts to maximize usability of available storage space.
- Established and maintained professional relationships with carriers, warehouses, customers and sales force.
- Entered updates into Apollo Group Solutions to record when shipments were received.
- Identified and resolved shipping and packaging errors.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Monitored compliance with safety regulations and quality standards during transport operations.
Operations Manager
DM Moving Transportation
Deerfield Beach, FL
02.2015 - 07.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
Warehouse Supervisor
McCollister's Logistics Group
Sunrise, FL
02.2007 - 12.2014
- Generated warehouse shipping documents, packing lists and invoices.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Operated forklifts to fill or empty overhead spaces.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Miami, FL05.2004
Skills
- Dependable and reliable
- Product organization
- Inventory control
- Process improvement strategies
- Workforce training
- OSHA requirements knowledge
- Customer Service
- Team leadership
- Bilingual
Timeline
Outbound Operations Supervisor
Harvest Sherwood Food Distributors
01.2024 - Current
Logistics Supervisor
Apollo Group
08.2021 - 01.2024
Operations Manager
DM Moving Transportation
02.2015 - 07.2021
Warehouse Supervisor
McCollister's Logistics Group
02.2007 - 12.2014
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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