Mario Serna
Lubbock,TX
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in Information Technology industry.
Overview
1
1
Certification
Work History
Ownter/Technician Specialist
SernaTechSolutions
Lubbock, TX
10.2023 - Current
- Configured system settings and installed hardware components according to customer specifications.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Performed preventive maintenance activities on a variety of electronic systems and equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
I.T. Contractor
Excell/Compucom (Contract)
- Field Service I.T
- Technician for Lubbock and Surrounding vicinites.
I.T. / Copier Specialist
XEROX
- Troubleshooting Xerox/Lexmark copiers and IT issues onsite
- Working Work Order Tickets through SNOW and RemoteTech
I.T. Contract Specialist
ESEI / INSIGHT
- I.T
- Contractor to the State of Texas DMV offices
- Windows 10 Migrations and installations
IT Specialist
City of Lubbock
- Installation, diagnose, troubleshoot, repair, and maintenance of hardware/software, printers, PC's, laptops and desktops
Education
A.S. -
South Plains College
01.1990
A.A. -
South Plains College
01.1981
Skills
- PC Installs and troubleshooting
- Laptop Installs and Repair
- Printer repair/installations
- Windows 10/11 Migrations
- Certified and trained on Xerox and Lexmark office copiers
- Hardware Installation
- System Diagnostics
- Software Installation
- Technical Support
- Hardware Diagnostics
- Customer Service
- Operating Systems
- Hardware Upgrades
Certification
- Dell
- Lenovo
- Xerox
- Lexmark
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Ownter/Technician Specialist
SernaTechSolutions
10.2023 - Current
I.T. Contractor
Excell/Compucom (Contract)
I.T. / Copier Specialist
XEROX
I.T. Contract Specialist
ESEI / INSIGHT
IT Specialist
City of Lubbock
A.S. -
South Plains College
A.A. -
South Plains College
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