Hi, I’m
Matthew Shaw
Dallas,TX
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Accomplished IT Executive with 18 years of leadership, adept in Agile methodologies and Lean Six Sigma, Excel at driving strategic IT initiatives that enhance organizational performance and user experience. Renowned for rapidly executing complex projects, including the seamless transition of 6 clinics and the onboarding of 5 dental clinics within a challenging 2-week period. Specializing in IT governance, process optimization, and compliance with NIST and HIPAA standards, Achieved a 20% reduction in operational costs and a 35% savings on vendor contracts at Prism Health North Texas.
Overview
16
years of professional experience
Work History
Prism Health North Texas
Director of Infrastructure
09.2020 - 04.2023
Job overview
- Managed 1 Helpdesk Manager, four internal Support Staff (2 for applications, 2 for infrastructure), and five external infrastructure teams
- Reduced operations costs by 20% after implementing the end-to-end MS Office 365 platform
- Saved the organization over 35% on third-party deliverables while enhancing organizational benefits and creating preferred vendor databases by negotiating multiple vendor contracts
- Led network infrastructure, hardware, and operations to support current and future goals
- Monitored and enhanced technology performance to exceed key performance indicators
- Guided compliance with NIST and HIPAA guidelines by documenting all processes to support technology architecture, data integrity, and recovery
- Coordinated security vendors, implementations, maintenance, and hardware inventory
- Trained and delegated direct reports to consistently deploy organization-wide technology solutions while providing exceptional service to internal and external customers.
- Enhanced infrastructure efficiency by implementing modern technologies and streamlined processes.
- Reduced downtime for critical systems through proactive maintenance and monitoring strategies.
- Optimized network performance by conducting thorough assessments and implementing tailored solutions.
- Developed robust disaster recovery plans, ensuring business continuity during unexpected events.
HotWIRED Consultants, LLC
Owner, CEO
01.2015 - 12.2021
Job overview
- Managed a team of 5 professionals and led an external team of over 20 people, from onsite clients and IT staff to vendors dedicated to HWC White Label services
- Developed and executed business strategies aligned with short- and long-term objectives
- Led a high-performing team to improve engagement and operational excellence
- Oversaw operations, addressed issues, and standardized overall strategies and missions
- Finalized data-driven investment decisions to advance the business and increase profitability
- Prioritized critical issues, allocated resources, and optimized outcomes
- Improved legal compliance and business integrity
- Analyzed reports, developed effective solutions, and drove performance improvement
- Cultivated trust-based relationships with partners, stakeholders, and shareholders
- Anticipated and proactively remediated problematic situations to guide survival and growth.
Prism Health North Texas
Sr. IT Specialist
09.2018 - 09.2020
Job overview
- Supported, configured, and set up hardware and software devices
- Resolved end-user issues and other complex IT problems regarding hardware, software, networks, and users via phone, email, remote, and in-person troubleshooting
- Forwarded software implementation, training, and technology planning projects as needed
- Created and maintained system and process documentation
- Created a framework and migration plan for Office 365 Migration.
Miraca Life Sciences
Account Technology Manager, Level 2 Application & Technology Support, Lead Field Tech
05.2012 - 05.2015
Job overview
- Co-managed a cross-functional team of 15 IT professionals and trainers, including network engineers, server administrators, and operations staff
- Supported customers via remote access for software, hardware, and networking issues
- Responded promptly to customer inquiries to maintain high levels of customer satisfaction
- Prioritized and resolved issues according to defined priorities
- Identified customer needs, referring them to other cross-functional resources as needed
- Installed and provided onsite technical services to customers
- Trained both onsite and remote customers on software administration
- Demonstrated technology capabilities and provided user support for regional groups
- Leveraged Lean Six Sigma Green Belt methodology to identify efficiency opportunities and implement changes to drive continuous improvement and customer satisfaction.
ProVation Medical
Sr. International Technical Support Analyst
03.2007 - 05.2012
Job overview
- Spearheaded 24/7 on-call pager support to address prompt customer needs, providing effective remote technical support for software, hardware, and networking issues
- Documented all reported issues and inquiries for future reference and analysis
- Referred clients to appropriate resources, including additional training, based on needs
- Prioritized issues to promptly address and define priorities
- Led the International Support team and administered GoToAssist products for global clients
- Improved support processes for ongoing projects and instituted Lean Six Sigma Green Belt methodologies to improve quality control and assurance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Union High SchoolUnion Grove, WI
High School Diploma
06.2002
Skills
Technical Proficiency
- Server Administration
- Virtualization Technologies
- Cloud Infrastructure (AWS, Azure, GCP)
- Network Management (Cisco, SonicWALL, Aruba)
- IT Security (Firewall Systems, Penetration Testing)
- Database Management (SQL, Oracle, MySQL)
- Software Platforms (SaaS, PaaS, IaaS)
- System and Network Security
- Disaster Recovery & Business Continuity
Project and IT Management
- IT Project Management
- IT Operations
- Data Center Management
- IT Strategy and Governance
- IT Service Management (ITSM)
- IT Budgeting
- Vendor Management
- Resource Allocation
- IT Risk Management
Development and Integration
- System Integration
- DevOps
- Software Development (Splunk, Databricks)
- Enterprise Architecture
- Technical Documentation and Reporting
Business and Analytical Skills
- Business Analysis
- Quantitative Analysis
- Product Management
- Go-to-Market Strategy
- Sales and Marketing Strategy (Salesforce, Product Marketing)
- Business Objectives Alignment
- Innovation and Execution Strategy
Collaboration and Communication
- Leadership and Team Training
- Collaboration Tools (Microsoft Teams, Slack)
- Written and Verbal Communication Skills
- Relationship Building
Software and Tools Proficiency
- Microsoft Office Suite
- CRM Software (Salesforce)
- Helpdesk Ticketing Systems
- Collaboration Tools (Jira, Trello, Zoom, Webex)
- Cloud Services (AWS, Azure, GCP)
- Virtualization Tools (VMWare, vSphere, vMotion)
Compliance and Best Practices
- IT Compliance
- Cybersecurity Strategy
- Regulatory Compliance
- ITIL Framework
- Incident Management
Additional Technical Skills
- Hardware Procurement
- Telecommunications
- Performance Metrics
- Design and Architecture (Technical, Enterprise)
- Change Management
Professional Development
- Cisco CCNA Classes
- Gateway Technical College
- CSM - Currently working on certification
- CISSP - Currently working on certification
Awards
- President’s Club, Miraca
- Customer Services of the Year Award, ProVation Medical
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balancePersonal development programsCareer advancementTimeline
Director of Infrastructure
Prism Health North Texas
09.2020 - 04.2023
Sr. IT Specialist
Prism Health North Texas
09.2018 - 09.2020
Owner, CEO
HotWIRED Consultants, LLC
01.2015 - 12.2021
Account Technology Manager, Level 2 Application & Technology Support, Lead Field Tech
Miraca Life Sciences
05.2012 - 05.2015
Sr. International Technical Support Analyst
ProVation Medical
03.2007 - 05.2012
Union High School
High School Diploma