Ms. Monserrate Collazo
Kissimmee,FL
Summary
Detail-oriented professional with expertise in customer service and data entry. Proven ability to manage multiple calls and generate accurate reports, ensuring seamless operations and high client satisfaction.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
AARP Foundation SCSEP
Orlando, FL
12.2025 - Current
- Answer multiple call lines.
- Return messages
- Greet and register new participants
- Check in existing appointments
- Data entry
- Generate weekly and monthly reports
Customer Service/Telemarketing Rep
Brightouse Networks
Maitland, Florida
04.2004 - 10.2009
- Inbound cable and internet call center.
- Generating new install appointments.
- Follow-up call and technical support.
- Problem-solving and solution.
- Taking credit card payments.
- Confirming pending sales
Customer Service Representative
Comcast Cable Company
Union, New Jersey
10.2001 - 03.2004
- Customer service.
- Inbound cable and internet call center
- Check in completed work orders.
- Follow-up technician appointments.
- Upgrading sales.
- Taking credit card payments
Education
New Jersey City University
Jersey City, NJLanguages
English
Full Professional
Spanish
Professional
Timeline
Administrative Assistant
AARP Foundation SCSEP
12.2025 - Current
Customer Service/Telemarketing Rep
Brightouse Networks
04.2004 - 10.2009
Customer Service Representative
Comcast Cable Company
10.2001 - 03.2004
New Jersey City University